AI Technology Support Engineer/Analyst

Towards AI, Inc.; Indianapolis (IN); On-site; USD 86,000 - 107,000; Part time

Job summary

Towards AI, Inc. seeks an AI Technology Support Engineer/Analyst to provide technical support for AI products and services, addressing client inquiries and resolving complex issues.

The role involves diagnosing AI algorithms, model deployment, data processing, and system integration, with collaboration across product development, engineering, and data science teams. You will document findings, create user guides, and offer training to clients and internal teams while staying current on AI trends

Qualifications

• Bachelor’s degree in CS/IT/Engineering or a related field.
• Master’s degree is a plus.
• 3+ years in technical support or engineering role focused on AI technologies.

Responsibilities

• Provide technical support for AI products and services and resolve client inquiries.
• Diagnose problems related to AI algorithms, model deployment, data processing, and system integration.
• Collaborate with product development, engineering and data science teams to improve system performance and functionality.
• Document technical findings and create user guides for clients and internal teams.
• Provide training to clients and internal teams on AI solutions and deployment.
• Stay informed on emerging AI trends to inform recommendations and process improvements.

Skills

Python

R

Java

SQL

Machine Learning

Data Science

Data Analysis

NLP

AI

Education

Bachelor’s degree in Computer Science / Information Technology / Engineering

Master’s degree preferred

Tools

TensorFlow

PyTorch

Scikit-learn

Keras

Docker

Kubernetes

Git

AWS

Azure

GCP

NOSQL

Job description

# AI Technology Support Engineer/Analyst## AmentumPublished 28 Mar 2026### Share this jobIndianapolis, IN, USA86K - 107K USD AnnualFreelancer## Role Highlights### Languages usedPythonRJavaSQL### Key skillsMachine LearningData ScienceData AnalysisNLPComputer ScienceIntegrationsProduct DevelopmentData ProcessingInformation TechnologyData VisualizationSystem IntegrationSecuritySustainabilityAITroubleShootingDeploymentOptimizationCloudAPIMicroservicesArchitectureDatabaseNOSQL### Tools, Libraries and FrameworksGCPIOSAWSAzureDockerKubernetesGitTensorflowPyTorchScikit-learnKeras## DescriptionThe role involves providing technical support for AI products and services by addressing client inquiries and resolving complex technical issues. The individual will diagnose problems related to AI algorithms, model deployment, data processing, and system integration. Collaboration with product development, engineering, and data science teams is required to improve system performance and functionality. The position includes documenting technical findings, creating user guides, and offering training to clients and internal teams. Additionally, the role requires staying informed on emerging AI trends to provide recommendations and participating in the improvement of support processes.## Required Qualifications and SkillsCandidates must hold a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with a Master’s degree considered a plus. A minimum of three years of experience in a technical support or engineering role focused on AI technologies is required. Proficiency in programming languages such as Python, R, or Java is necessary, alongside experience with AI frameworks like TensorFlow and PyTorch. Additionally, the role requires strong analytical, problem-solving, and communication skills to effectively support clients and internal teams.