AI Support Engineer — Hybrid (Lehi, UT)

Broccoli AI; Lehi (UT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Broccoli is hiring an AI Tech Support to help customers adopt and operate Broccoli in their day-to-day business. You will troubleshoot complex issues, work directly with users, and collaborate with cross-functional teams to improve product quality and customer outcomes.

You’ll partner with Engineering and Customer Success to resolve problems quickly, improve processes, and help scale support as Broccoli grows while balancing speed, quality, and technical rigor.

Qualifications

• 3+ years of experience in technical support, product support, or similar customer-facing technical role.

Responsibilities

• Resolve customer issues across product, workflow, and technical support queues
• Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
• Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
• Partner with Engineering and Product to elevate bugs, document patterns, and close feedback loops
• Communicate clearly with customers and internal teams about issues, expectations, and resolutions
• Help define and improve support processes, documentation, and quality standards as the team grows
• Support a wide range of customers, from SMB operators to larger enterprise accounts
• Contribute to a strong customer experience while balancing speed, quality, and technical rigor

Skills

Troubleshooting

Customer communication

Problem analysis

Ownership & fast learning

AI product interest

Tools

Zendesk

SQL

Job description

Broccoli is hiring an AI Tech Support to help customers adopt and operate Broccoli in their day-to-day business. You will troubleshoot complex issues, work directly with users, and collaborate with cross-functional teams to improve product quality and customer outcomes.

You’ll partner with Engineering and Customer Success to resolve problems quickly, improve processes, and help scale support as Broccoli grows while balancing speed, quality, and technical rigor.