AI Strategist

Smartcat; Athens (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Smartcat is hiring for a role that designs and builds custom AI workflows and agents for strategic customers. You will partner with account teams to scope high-value use cases, drive adoption, and deliver measurable business outcomes across complex enterprise environments.

Join a global, AI-native team shaping a $100B multilingual content industry. This position offers remote-friendly work within a hybrid setup and opportunities to travel for customer engagements.

Qualifications

• Experience in a customer-facing AI, solutions, consulting, or technical role, ideally in B2B SaaS or enterprise environments.

Responsibilities

• Design and build custom AI workflows and agents for strategic customers, translating business problems into scalable AI solutions.

Skills

Customer-facing AI

AI-powered workflows

Python

AI coding tools

SQL

Linux

Cloud (AWS/GCP)

Business problem translation

Change enablement

Travel readiness

Tools

Claude

Cursor

Cline

Job description

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises. Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren't generic copilots. They are fully trained digital teammates that learn from your best people, your content, and your business strategy - ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world - instantly, accurately, and in every language.

Responsibilities

• Design and build custom AI workflows and agents from scratch for Smartcat's strategic customers, translating each customer's ambiguous business problems into working, scalable, measurable AI solutions that drive adoption and expand the relationship.
• Partner with business leaders and technical teams at strategic customers to scope high-value AI use cases and align on success metrics, from the sales cycle through delivery.
• Identify where AI workflows can deliver ROI, efficiency, and competitive advantage, and build the business case with the account team.
• Design, build, and deploy new custom AI solutions and agents for customers, going beyond reconfiguring existing workflows.
• Work with structured and unstructured customer data, including vector databases, MCP, and RAG, and build agents that combine semantic and keyword search across customer knowledge bases and content.
• Own customer engagements end to end, from ideation through delivery, ensuring long-term adoption and measurable business outcomes.
• Work as part of a customer pod with the Strategic Account Executive, Technical Account Manager, and Forward Deployed Engineer.
• Train and empower customer teams to use and iterate on the AI workflows you build, and drive onboarding and change management so solutions become part of their day-to-day operations.
• Act as the voice of the customer, surfacing needs, patterns, and insights that inform Smartcat's product roadmap.
• Contribute playbooks, reusable solution patterns, and case studies, and help drive AI-first thinking across the team.
• Learn Smartcat's platform, AI agent capabilities, and the types of AI workflows customers already run.
• Meet your pod partners (Strategic Account Executives, Technical Account Managers, Forward Deployed Engineers) and understand how each role contributes.
• Get oriented on your assigned strategic accounts: business goals, key stakeholders, current workflows, and open opportunities.
• Get set up with the team's AI tooling and development environment.
• Join customer conversations with the account team to scope AI use cases and define success metrics.
• Build and test a first custom AI solution or agent for a live customer opportunity.
• Document the use case, approach, and expected business impact.
• Own a customer engagement from scoping through delivery, with a working solution in the customer's hands.
• Run enablement or training for the customer's team and support their adoption.
• Bring customer feedback and reusable patterns back to Product and the wider team.

Qualifications

• Experience in a customer-facing AI, solutions, consulting, or technical role, ideally in B2B SaaS or enterprise environments.
• A track record of building AI-powered workflows, agents, or automations that solved real business problems, not just integrations.
• An AI-first way of working: real hands-on experience with AI coding tools such as Claude, Cursor, Cline, or similar ("vibe coding"), used as the default way you build, test, and solve problems.
• Hands-on experience building with Python, along with AI coding tools such as Claude, Cursor, or Cline; SQL or data analysis is a plus.
• Familiarity with vector databases, MCP, RAG, and agent design.
• Comfort with the command line, basic Linux administration, and cloud infrastructure (AWS/GCP).
• The ability to translate ambiguous business problems into practical, scalable AI solutions, and to drive projects end to end.
• A customer-centric mindset, with the ability to connect technical capabilities to business value.
• A builder mentality: bias for action, comfort with ambiguity, and the ability to create structure where none exists.
• Experience with change management and customer enablement.
• Flexibility to travel for customer engagements.

A global, connected team

We're a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.

Be part of an AI Native Organization

We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you'll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.

Innovating a $100 Billion industry

Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.

Smartcat Culture Code: Where Diversity Meets High Performance

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.