AI Solutions Architect

VLink Inc

United States

Remote

USD 108,000 - 156,920

Full time

14 days+

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Job summary

A leading digital technology firm is seeking an AI Solutions Architect for healthcare. This remote position requires extensive experience defining AI solutions, particularly with Salesforce and Agentic AI. You will work on innovative projects that enhance customer experience through advanced technologies. Ideal candidates will have over 10 years in solutions architecture, focusing on healthcare domains.

Qualifications

10+ years of experience in a solutions architect role focused on AI.
Proven experience with GenAI and Agentic AI.
Hands-on experience with Salesforce products.

Responsibilities

Define end-to-end solutions for an AI-driven contact center.
Collaborate with teams to refine requirements.
Design scalable and high-performance architectures.

Skills

Agentic AI

Salesforce AgentForce

Kafka

Healthcare industry experience

Collaboration and communication

Tools

Salesforce Service Cloud

REST APIs

RDBMS

NoSQL databases

Job description

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Job Title: AI Solutions Architect – Healthcare

Location: Remote

Experience: 10+ years

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description:

About the Role

We are seeking a true AI Solutions Architect (not Tech Lead, Tech Architect, Java Architect, or Enterprise Architect) to define end-to-end solutions for an AI-driven contact center within a healthcare environment. This role focuses heavily on Agentic AI within the Salesforce ecosystem—experience with AgentForce is a must.

You will work across multiple large-scale programs, leveraging cutting-edge AI, cloud technologies, and integration patterns to deliver world-class solutions that enhance customer experience and streamline operations.

Key Responsibilities

Collaborate with Product Owners, BAs, and technical leads to refine requirements.
Define scalable, secure, and high-performance architectures integrating GCP, Salesforce, and Agentic AI.
Integrate systems with Kafka for messaging/streaming.
Design REST APIs that enhance developer experience and simplify integrations.
Partner with integration architects to deliver solution artifacts (sketches, diagrams, presentations).
Present and review solutions with stakeholders across business, product, and engineering.
Ensure alignment with enterprise architecture patterns and AI-first strategy.

Required Skills & Experience

Healthcare industry experience (mandatory).
Proven experience as a Solutions Architect with a focus on GenAI/Agentic AI (RAG, vector DB, embeddings, AI agent frameworks).
Hands-on experience with Salesforce AgentForce and Salesforce Service Cloud.
Integration experience with Kafka and REST APIs.
Knowledge of RDBMS and NoSQL databases (MongoDB, etc.), with understanding of normalization, denormalization, sharding.
Excellent collaboration, communication, and stakeholder management skills.

Desired Skills

Familiarity with emerging AI agent interoperability standards (Model Context Protocol, Agent2Agent).
Contact center technology knowledge (Salesforce, Five9, etc.).
Experience with distributed caching, CI/CD, and DevOps practices.

Primary Technologies