AI Solution Architect for IT Operations & AIOps

Tata Consultancy Services Limited

Edison (NJ)

In loco

USD 140.000 - 190.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Tata Consultancy Services Limited is seeking an experienced AI Solution Architect for IT Operations. You will design and implement enterprise-grade AI-driven solutions across Service Desk, Infrastructure, Applications, Network, EUC, and Observability.

This role requires hands-on experience with AI platforms, LLM integration, and multi-vendor stacks. You will engage in RFP responses, customer demos, and ecosystem collaboration to ensure business value, operational efficiency, and future-ready AI

Competenze

8-10 years of experience in IT Operations / ITSM / Infrastructure / Application Support
4-5 years' experience in AI/GenAI/AIOps solutioning or architecture
Proven experience across multi-tower IT operations Service Desk, Infra, Cloud, Network, EUC
Strong knowledge of: ITSM / ITOM / CMDB / Observability concepts, AIOps, GenAI, and automation frameworks
Hands-on experience with one or more: ServiceNow (ITSM/ITOM/Now Assist), Cloud AI platforms (Azure AI, AWS, GCP), Observability platforms (Splunk, Dynatrace, etc.)
Experience in API integration, microservices, event-driven architecture, Data platforms (Databricks, telemetry pipelines)
Proficiency in polyglot development Python (AI/ML, automation), Java / Node.js (enterprise integrations)
Experience with Prompt engineering / LLM integration, AI pipelines and model orchestration
Strong experience in RFP responses and solutioning, Client presentations and architecture defense
Ability to Translate technical solutions into business outcomes, Define KPIs (MTTR, ticket deflection, automation coverage)
Experience with Agentic AI platforms / multi-agent systems, Knowledge graphs / ontology-based architectures