AI Quality Operator — Healthcare Automation

Neonhealth; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Neon is building the automation platform for healthcare enterprises, backed by top Silicon Valley investors. The AI Quality Operator will review transcripts and recordings from our phone-calling agents, identify issues, and document them with clear labels.

You will suggest concrete improvements to guide future iterations and help scale quality across fast-moving workflows. Ideal candidates are detail-oriented, comfortable with technical systems, and thrive in ambiguous environments where quality

Qualifications

• Review transcripts and recordings of AI agent calls.
• Label and document issues found on calls.
• Provide suggested guidance to improve going forward.
• Operate in a fast-paced, dynamic environment.

Responsibilities

• Review transcripts of AI agent calls and identify issues.
• Label and document issues with clear descriptions.
• Provide guidance for improvements to training data and workflows.
• Contribute to scaling QA efforts across the AI agents.

Skills

Detail-oriented

Speed

Rigorous

Growth mindset

Job description

Neon is building the automation platform for healthcare enterprises, backed by top Silicon Valley investors. The AI Quality Operator will review transcripts and recordings from our phone-calling agents, identify issues, and document them with clear labels.

You will suggest concrete improvements to guide future iterations and help scale quality across fast-moving workflows. Ideal candidates are detail-oriented, comfortable with technical systems, and thrive in ambiguous environments where quality