AI Program Manager I — Generative AI & Operations

Socket.dev; Mountain View (CA); On-site; USD 108,000 - 153,000; Full time

Job summary

Google.org Google for Nonprofits (G4NP) seeks an Engineering Program Manager I (AI Operations and Support) to lead multi-disciplinary projects. You’ll coordinate requirements, schedules, risks, and cross-functional communication across the nonprofit tech ecosystem.

You’ll drive automation pilots, monitor data quality for AI-powered support workflows, and ensure seamless operation of automated and human-supported systems, improving efficiency and partner satisfaction.

Qualifications

• Bachelors degree or equivalent practical experience.
• 1 year of experience in program or project management.
• Experience with generative AI tools, prompt design, or conversational AI logic.
• Experience analyzing operational performance metrics (e.g., using SQL, dashboards, or spreadsheet modeling).

Responsibilities

• Own end-to-end publication and optimization of foundational data systems and knowledge bases, ensuring self-service resources and vendor workflows are optimized.
• Execute revised SOPs for vendor teams (G4NP, Ads customer support vendors, Workspace customer support vendors).
• Coordinate transition toward Google Product Expert program; create workspace for nonprofits product expert badge and onboard organizations.
• Execute manual QA sampling; analyze daily quality-control metrics with extended resource team leads to meet SLA targets.
• Manage day-to-day product activation and cases operations; oversee active caseloads; perform manual HITL triage for escalations.

Skills

Project management

Generative AI tools

Prompt design

Conversational AI logic

Data analysis

SQL

Dashboards

Spreadsheet modeling

Education

Bachelor's degree or equivalent practical experience

Master's degree or equivalent practical experience

Job description

Google.org Google for Nonprofits (G4NP) seeks an Engineering Program Manager I (AI Operations and Support) to lead multi-disciplinary projects. You’ll coordinate requirements, schedules, risks, and cross-functional communication across the nonprofit tech ecosystem.

You’ll drive automation pilots, monitor data quality for AI-powered support workflows, and ensure seamless operation of automated and human-supported systems, improving efficiency and partner satisfaction.