AI Product Manager (Flex)

GIA Glenlake Insurance Agency Inc; United States; Hybrid; USD 128,000 - 273,000; Full time

Job summary

UPS is seeking an experienced Product Manager to own the CommerceShield roadmap across risk orchestration, checkout protection, and chargeback protection. You will partner with data science and engineering to evolve AI-driven scoring and decisioning, while driving API integrations and merchant-focused experiences.

You will also lead discovery, experiments, and cross-functional teams to deliver measurable outcomes, including adoption, revenue, and value across multiple commerce platforms.

Qualifications

• 5+ years of product management experience building and scaling software products (SaaS, enterprise platforms, APIs).
• Experience leading cross-functional agile teams without direct authority.

Responsibilities

• Own the roadmap and lifecycle for the CommerceShield family across multiple integration paths.
• Lead with data, AI/ML, and engineering to evolve scoring and decisioning engines.
• Drive customer discovery and 0→1 experiments for new capabilities and scoring thresholds.
• Own integration and developer experience across API, app-based, and orchestration paths.
• Lead 1–2 product analysts, align teams, and build AI fluency and outcomes.
• Define business-case integrity including adoption, retention, revenue, and unit economics.

Skills

Portfolio management

AI/ML familiarity

Technical collaboration

Agile

Executive communication

Product leadership

Education

Bachelor’s degree in CS/Business/Engineering

Tools

Shopify

REST API

Job description

Job Description

THIS POSITION IS HYBRID AND WILL REQUIRE CANDIDATES TO WORK IN THE FOLLOWING UPS IT LOCATIONS: NEW JERSEY, ATLANTA, MARYLAND, AND KENTUCKY OFFICE 3 DAYS A WEEK

Key Responsibilities

• Portfolio Strategy and Ownership Own the roadmap and end-to-end lifecycle for the CommerceShield family — risk orchestration, checkout protection, and chargeback protection — balancing net-new capability development with scaling what’s already in market. Define how the product shows up differently across connectivity paths (Shopify app, REST API/webhook, LynkUp, and platform-native integrations), and make deliberate decisions about where to invest for reach versus depth. Translate customer insight, competitive signal, and business priorities into a prioritized, outcome-based roadmap, and represent it credibly in executive, customer, and partner conversations.
• AI and Intelligent Decisioning Partner with data science, ML, and engineering to evolve the scoring and decisioning engine — from configurable rules and weighted signals toward predictive, model-driven risk intelligence and, over time, agent-assisted and autonomous risk workflows. Turn model output into merchant value: define how scores, reason codes, and recommended actions are surfaced so a merchant knows not just how risky an order is, but what to do about it. Champion the proprietary-data advantage — work with data and engineering to convert UPS delivery, address, and claims intelligence into durable product differentiation that software-only competitors structurally cannot replicate. Establish the disciplines that make AI products trustworthy in production: evaluation frameworks, shadow-mode testing, drift and performance monitoring, guardrails, human-in-the-loop controls, and clear ownership of decision quality. Apply responsible-AI practices across the lifecycle — fairness, transparency, explainability, data privacy, security, and appropriate governance for automated decisions that affect real customers. Use AI-native ways of working — rapid prototyping, synthetic data, AI-accelerated discovery and analysis — to shorten learning cycles.
• Customer Discovery and Experimentation Run continuous discovery with merchants, platform partners, and internal sales teams to understand where loss actually occurs and where existing fraud tools stop. Lead 0→1 development for new capabilities — problem validation, MVP definition, pilot design, and product-market-fit testing — and use evidence to decide whether to scale, pivot, or stop. Design and run experiments on scoring thresholds, orchestration actions, packaging, and merchant-facing experience, and instrument them so results are defensible.
• Platform, API, and Partner Integration Own the integration and developer experience — onboarding, documentation, reliability, time-to-first-value — across API, app-based, and orchestration-led paths. Partner with platform and channel partners (e.g., commerce platforms and marketplaces) to define native experiences that meet merchants where they already work. Bring real technical acumen to discussions on API design, latency, signal quality, data privacy, extensibility, and scalability, and make informed tradeoffs with engineering and architecture.
• Team Leadership Manage, coach, and develop 1–2 product analysts — setting clear priorities, decision rights, and expectations, and giving them meaningful ownership of product areas, analysis, and customer insight. Raise the team’s AI fluency — help analysts reason about model capabilities and limits, interpret evaluation and performance results, and adopt AI tools to work faster and sharper. Lead cross-functional agile team members without direct authority — aligning engineering, UX, data science, and business partners around shared outcomes, clear success metrics, and delivery accountability. Build a team culture grounded in customer discovery, technical and AI depth, commercial discipline, and ownership of outcomes over activity.
• Commercial and Cross-Functional Execution Own business-case integrity for the family: define and monitor adoption, attach and take rates, retention, revenue, loss performance, and the unit economics of AI features (e.g., signal and inference cost per scored order versus value returned). Partner with sales, marketing, finance, legal, underwriting, and operations on pricing, packaging, positioning, launch readiness and go-to-market execution. Remove blockers, manage dependencies, and keep the team shipping reliably across a complex and evolving product family. Ensure product claims, coverage language, and customer-facing materials accurately reflect what the product actually does.

Qualifications

• Experience: 5+ years of product management experience building and scaling software products (SaaS, enterprise platforms, APIs), with a proven track record of shipping complex capabilities to production.
• People Leadership: Experience managing, mentoring, or formally developing analysts or junior product talent, and leading cross-functional agile teams without direct authority.
• Product Mindset & High Agency: Exceptional ownership mentality, bias for action, and comfort operating in ambiguous, fast-moving 0→1 and scaling environments.
• AI Fluency: Practical understanding of modern AI/ML — predictive modeling, scoring and calibration, evaluation and monitoring, guardrails, human-in-the-loop design, and generative/agentic patterns — and how to apply them to real user problems without needing to be an ML engineer.
• Technical Acumen: Comfortable partnering closely with engineering on API design, architectural tradeoffs, scalability, security, and data privacy.
• Domain Expertise (Preferred): Background in e-commerce risk, payments, fraud and chargebacks, identity, insurance, or logistics and post-purchase experiences.
• Commercial Judgment: Able to build and defend a business case, reason about unit economics, and influence pricing and packaging decisions.
• Communication & Influence: Executive-level communication; able to influence without authority across engineering, data science, sales, marketing, and legal.
• Agile Execution: Fluent in dual-track agile, continuous discovery, rapid prototyping, and metric-driven iteration.
• Education: Bachelor’s degree in Computer Science, Business, Engineering, or a related analytical field, or equivalent practical experience.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,172/year to 272,736/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.