AI Process Transformation Lead

T. Rowe Price; Baltimore (MD); Hybrid; USD 122,000 - 209,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

A generous retirement plan

Hybrid work schedule

Health and wellness benefits

Paid time off and volunteering days

Fertility and adoption benefits

Job summary

T. Rowe Price seeks an AI Process Transformation Lead in Baltimore to reimagine how Global Distribution teams work by combining process expertise with AI innovations. You will map current workflows, identify levers, and co-design a future state with the business and AI specialists, driving measurable improvements.

You will lead rapid, iterative implementations, test with real users, and ensure adoption across stakeholders, maintaining focus on business outcomes and value creation.

Qualifications

• Bachelor's degree or equivalent experience in business, operations, engineering, finance, information systems, or related discipline.
• 8+ years of related experience in process transformation, operations, management consulting, continuous improvement, or related roles.
• Experience leading analysis and redesign of complex business workflows.
• Strong quantitative and analytical skills with measurable targets.

Responsibilities

• Understand and map current workflow with direct engagement from associates and leaders.
• Co-design target-state workflow with AI leads to create a better future state.
• Translate future-state design into roles, handoffs, controls, and success measures.
• Stay involved through rapid build, testing, launch, and handoff and test with real users.

Skills

Process transformation

Operations

Management consulting

Facilitation

Stakeholder management

Analytical thinking

AI familiarity

Education

Bachelor's degree or equivalent

Tools

Lean Six Sigma

Process mapping

Process mining

Workflow tools

Job description

## AI Process Transformation LeadApply: Baltimore, MD: Full time: Posted Today: 83424At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.Join us for the opportunity to grow and make a difference in ways that matter to you.**Role Summary**The AI Process Transformation Lead will help Global Distribution teams fundamentally improve how work gets done by combining deep process understanding with the opportunities created by artificial intelligence.As a senior member of a dedicated Implementation Pod, this role will work directly alongside the business team, Applied AI Solutions Lead, and AI Adoption & Integration Lead during focused engagements. The AI Process Transformation Lead will rapidly develop a fact-based understanding of the current workflow, identify the highest-value points of leverage, and co-design a materially better future state.The role requires someone who can quickly make sense of complex and unfamiliar work: understanding activities, volumes, decisions, handoffs, exceptions, controls, systems, and performance, while challenging assumptions about what can be a candidate for change.This is not a traditional requirements-gathering or business-analysis position. The AI Process Transformation Lead is a senior transformation practitioner who helps the business reimagine its work and stays deeply engaged through implementation.**Responsibilities****Understand the Work:*** Rapidly get to the core of how a business workflow operates today through direct engagement with the Associates and leaders who perform and manage the work.* Map the critical activities, inputs, outputs, volumes, decisions, handoffs, systems, controls, exceptions, bottlenecks, and recurring sources of effort or friction.* Establish practical performance baselines and identify the portions of the workflow where improvement could create meaningful business value.* Distinguish root causes from symptoms and challenge assumptions about why existing activities, approvals, or handoffs exist.**Reimagine the Work:*** Co-design the target-state workflow alongside the business team and Applied AI Solutions Lead, combining deep knowledge of how the work operates today with emerging AI capabilities to create a materially better future state.* Determine which elements of the workflow should be simplified, eliminated, automated, AI-augmented, or fundamentally reimagined.* Translate the future-state design into clear roles, decisions, handoffs, exception paths, controls, and measures of success.* Maintain a strong focus on the primary business outcome and resist unnecessary complexity or scope expansion.**Deliver and Learn at Pace:*** Stay actively involved through rapid build, testing, iteration, launch, and handoff rather than treating process design as a front-end deliverable.* Work with real users to test the proposed future state and adapt the workflow as the team learns what works in practice.* Partner with the AI Adoption & Integration Lead to ensure the redesigned process can be understood, adopted, and sustained by the business.* Capture reusable process patterns and lessons that can accelerate future engagements or identify opportunities for broader transformation.**Mindset*** Analytical and structured: naturally seeks facts, patterns, clarity, and measurable evidence.* Organized and grounded: quickly turns messy work into an understandable operating model.* Insatiably curious about how work actually happens.* Comfortable getting into operational detail without losing sight of the business outcome.* Challenges legacy assumptions respectfully and constructively.* AI-forward, while remaining focused on solving the problem rather than forcing AI into it.* High urgency, low ego, and energized by solving a succession of different business problems as part of a team.**Qualifications****Required:*** Bachelor's degree or equivalent experience in business, operations, engineering, finance, information systems, or a related discipline and 8+ years of related experience.* Experience in process transformation, operations, management consulting, continuous improvement, business architecture, or related roles.* Demonstrated experience independently leading the analysis and redesign of complex business workflows.* Strong quantitative and analytical skills, including experience establishing performance baselines and measurable target outcomes.* Ability to rapidly learn unfamiliar business domains and ask incisive questions of subject-matter experts.* Strong facilitation and stakeholder-management skills across frontline, management, and senior-leadership audiences.* Working understanding of generative AI, automation, and emerging AI-enabled workflows.**Preferred:*** Experience in asset management, financial services, or another regulated environment.* Experience with Lean, Six Sigma, process engineering, service design, or related disciplines.* Experience implementing technology-enabled transformation rather than only developing recommendations.* Familiarity with process-mapping, process-mining, workflow, or analytical tools.**FINRA Requirements**FINRA licenses are not required and will not be supported for this role.**Work Flexibility**This role is eligible for hybrid work, with up to one day per week from home.**Base Salary Ranges**Please review the job posting for the location of this specific opportunity.$122,000.00 - $209,000.00 for the location of: Maryland, Colorado, Washington and remote workers $135,000.00 - $230,000.00 for the location of: Washington, D.C. $153,000.00 - $261,000.00 for the location of: New York, CaliforniaPlacement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.**Commitment to Diversity, Equity,** **and** **Inclusion**At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. **Benefits**We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.Featured employee benefits to enrich your life:* Competitive compensation* Annual bonus eligibility* A generous retirement plan* Hybrid work schedule* Health and wellness benefits, including online therapy* Paid time off for vacation, illness, medical appointments, and volunteering days* Family care resources, including fertility and adoption benefitsLearn more about our benefits.