AI-Powered Customer Trust & Security Lead

Harvey, Inc.; New York (NY); Hybrid; USD 95,000 - 142,000; Full time

Job summary

Harvey, Inc. is seeking a Customer Trust role in the United States to strengthen security postures, respond to security inquiries, and enable faster, more reliable GTM processes.

You will work at the intersection of security, customer success, audit, and AI innovation to enhance automation and response quality. Reporting to the Customer Trust lead, you will shape the trust narrative, manage the Trust Center, and help Harvey win complex deals by delivering timely, accurate information to

Qualifications

• 3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with a proven track record of supporting and improving compliance programs.
• Audit Experience: navigate complex compliance frameworks and communicate controls to customers.
• Exceptional customer service skills and ability to explain technical topics to non-technical stakeholders.
• 1-2+ years of experience leveraging AI models or automation to drive program efficiencies.
• Strong analytical skills and comfort with metrics, dashboards, and leadership reporting.
• Comfort with ambiguity and staying calm under pressure.

Responsibilities

• Act as a technical point of contact for the GTM team and customers on security questions.
• Provide timely, accurate, empathetic responses to questionnaires and concerns to unblock deals.
• Leverage AI and internal tools to improve response efficiency and accuracy.
• Establish and report KPIs for the Customer Trust function and track impact on sales outcomes.
• Manage Trust Center, maintain security knowledge base, and support GTM with thought leadership.
• Collaborate with Product Security, Legal, and GTM/Sales on security positioning and roadmaps.

Skills

Information Security

Customer Trust

Technical Program Management

Security Consulting

Job description

Harvey, Inc. is seeking a Customer Trust role in the United States to strengthen security postures, respond to security inquiries, and enable faster, more reliable GTM processes.

You will work at the intersection of security, customer success, audit, and AI innovation to enhance automation and response quality. Reporting to the Customer Trust lead, you will shape the trust narrative, manage the Trust Center, and help Harvey win complex deals by delivering timely, accurate information to