AI-Powered Contact Center Transformation Consultant

Capgemini; Atlanta (GA); Presencial; USD 105 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) retirement plan

Paid time off

Resumo da oferta

Capgemini Invent's frog practice in Atlanta seeks a Consultant or Senior Consultant to lead service & contact center transformation engagements across voice, digital, and assisted channels, leveraging AI-enabled solutions.

You will conduct client interviews, journey mapping, cost-to-serve analyses, and design AI-driven service solutions, while facilitating workshops to deliver measurable value and improved customer outcomes.

Qualificações

• Experience with AI concepts and responsible AI principles.
• Strong analytical capabilities with data-driven decision making.

Responsabilidades

• Lead or support service & contact center transformation workstreams.
• Conduct interviews, journey mapping, and cost-to-serve modeling.
• Design AI-enabled service solutions and facilitate client workshops.

Conhecimentos

AI literacy

Analytical abilities

Formação académica

Bachelor’s degree or equivalent

Descrição da oferta de emprego

Capgemini Invent's frog practice in Atlanta seeks a Consultant or Senior Consultant to lead service & contact center transformation engagements across voice, digital, and assisted channels, leveraging AI-enabled solutions.

You will conduct client interviews, journey mapping, cost-to-serve analyses, and design AI-driven service solutions, while facilitating workshops to deliver measurable value and improved customer outcomes.