AI Platform Support Engineer (1042) –Department of Technology

City-and-County-of-SAN-Francisc; San Francisco (CA); Hybrid; USD 144,000 - 181,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive pay & benefits

Job summary

The City and County of San Francisco’s Department of Technology is seeking an AI Platform Support Engineer to help scale AI across city departments. You will design readiness models, manage access provisioning, licenses, and testing pilots for Copilot, ChatGPT, Claude, and related tools, and work with cybersecurity to ensure secure deployments.

You will run structured pilots, document standards, build cost models, and prepare handover materials for permanent operations, balancing reliability,

Qualifications

• Associate degree in computer science, computer engineering, information systems or equivalent with total credits.
• One year of experience administering or supporting enterprise SaaS/cloud platforms.
• Experience with genAI platforms and enterprise admin consoles.
• Completion of 1010 Information Systems Trainee Program may substitute for the degree.

Responsibilities

• Design readiness model access provisioning, license management, and account administration.
• Build and pilot usage, performance, and service-health monitoring processes.
• Develop platform configuration standards aligned with security and data classification.
• Serve as technical contact with AI platform vendors during pilots.
• Run structured pilots with departments and capture feedback to refine models.
• Test local AI agents and desktop AI tools for risk and fit.
• Coordinate security reviews with cybersecurity teams and incorporate findings.
• Develop deployment methods for desktop AI apps and agents.
• Communicate findings to departments to inform adoption decisions.
• Build consumption-based cost models and budget projections.
• Document lessons learned and procedures for transition to permanent operations.
• Provide guidance on rollout and governance during project close.

Skills

Enterprise SaaS admin

GenAI platform familiarity

AI agent testing

Identity and access management

IT service management

Cost/budget modeling

Cloud billing/usage dashboards

Education

Associate degree in CS/CE/IS

Tools

ServiceNow

Intune

Entra ID

JAMF

Azure Cost Management

Job description

AI Platform Support Engineer (1042) –Department of Technology

• Full-time
• Job Code and Title: 1042-IS Engineer-Journey
• Fill Type: Permanent Exempt
• Application Opening: Monday, October 26, 2026
• Application Deadline: Wednesday, October 28, 2026 (11:59 PM)
• Salary Range: $143,572 to $180,596 annually
• Appointment Type: Permanent Exempt, Full Time. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months.
• Work Location: Incumbent will conduct the majority of work at the Department of Technology (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary.
• Work Arrangement: This is a full-time position. The department supports a hybrid work schedule in compliance with City & County of San Francisco policies on remote work.

Are you ready to make an impact in one of the most innovative cities? The San Francisco Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $170M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

• IT Project Management Office
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telcom and Data Centers
• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Why Join Us?

Innovative & impactful work at DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city

The Generative Artificial Intelligence (GenAI) initiative for the City and County of San Francisco works to responsibly and equitably enhance public services and operational efficiency through strategic adoption and governance.

The AI Support Engineer role, based in DT's Support Services Division, builds and validates the operational readiness model that will allow AI platforms to scale safely across departments, establishing the access, monitoring, and compliance standards required before these platforms can responsibly expand citywide, and producing a transition framework to be absorbed into permanent operations at project close. The position designs repeatable processes, tests them against real department pilots, and documents a framework that DT's permanent staff can operate going forward. This includes evaluating emerging local AI agents and desktop applications, such as Claude Cowork and comparable agentic tools, assessing their security implications in partnership with DT's cybersecurity team, and developing deployment methods before these tools are extended to departments. This also includes building cost models for these platforms, many of which are priced on consumption (per-token or per-usage) rather than traditional per-seat licensing, for departments and DT leadership to have reliable budgetary expectations as usage scales.

Essential duties include, but are not limited to, the following:

• Readiness Model Design: Design access provisioning, license management, and account administration models for the City's AI platforms (Copilot, ChatGPT, Claude), to be tested and refined through pilots.
• Monitoring & Escalation Design: Build and pilot usage, performance, and service-health monitoring processes, including vendor escalation pathways.
• Compliance Standards Development: Develop and validate platform configuration standards aligned with City security, privacy, and data classification requirements.
• Vendor Liaison: Serve as the technical point of contact with AI platform vendors during pilot testing of service tickets, feature rollouts, and licensing changes.
• Pilot Execution: Run structured pilots with onboarding departments, capturing feedback and issues to refine the readiness model.
• Local Agent Testing: Test local AI agents and desktop applications (e.g., Claude Cowork) in a controlled environment to evaluate functionality, risk, and fit for department use cases.
• Security Review Coordination: Partner with DT's cybersecurity team to review the security implications of local agents and desktop AI tools and incorporate findings into deployment standards.
• Deployment Method Development: Develop and document methods for deploying desktop AI applications and agents to departments in a controlled, secure manner.
• Findings Communication: Communicate testing and security review findings to departments to support informed decisions on adoption.
• Cost Modeling: Build and maintain consumption-based cost models for AI platforms, translating usage patterns into budgetary projections, and department-facing usage-scenario estimates.
• Documentation & Standards: Document lessons learned, known issues, and procedures at each project phase, building toward the final transition framework.
• Transition Planning: Produce the documentation, procedures, and training materials needed to hand the finalized model to permanent operations at project close.
• Technical Judgment: Exercise independent judgment in balancing platform reliability, security, and usability in a public sector context.
• Performs other related duties as assigned.

Minimum Qualifications

Education:
An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.

Substitution:
One year of additional experience as described above may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

• Experience administering or supporting enterprise SaaS/cloud platforms (e.g., Microsoft 365, Copilot, ServiceNow).
• Familiarity with generative AI platforms (Microsoft Copilot, OpenAI/ChatGPT, Anthropic Claude) and their enterprise admin consoles.
• Experience evaluating or piloting local/desktop AI agents (e.g., Claude Cowork or comparable agentic tools) and assessing their security posture.
• Understanding of data classification, privacy, and security principles applicable to AI tool usage.
• Experience with identity and access management tools (Entra ID, Intune, or similar) for provisioning and license management.
• Working knowledge of IT service management practices (ticketing, incident escalation, SLAs).
• Ability to work cross-functionally with cybersecurity teams on security review and risk assessment of new tools.
• Experience building cost or budget models, particularly for consumption-based (usage/token-based) pricing rather than traditional per-seat licensing.
• ServiceNow experience for ticketing and service management.
• Experience developing deployment or packaging methods for desktop applications (e.g., via Intune, JAMF, or similar endpoint management tools).
• Experience supporting multiple departments or business units with varying technical maturity levels.
• Familiarity with public-sector or government IT governance frameworks (e.g., the City's GenAI Guidelines).
• Ability to translate vendor technical documentation and release notes into operational, user-facing guidance.
• Familiarity with cloud/API billing models and cost-forecasting tools (e.g., Azure Cost Management, vendor usage dashboards).

Verification of Education and Experience

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ .

Note:

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job‑related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.

If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Additional Information Regarding Employment with the City and County of San Francisco:

The Office of the City Administrator is committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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