AI Platform Engineer — CPQ & LLM Infra

Cisco Systems, Inc

San Jose (CA)

Hybrid

USD 131,000 - 166,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Cisco Systems, Inc. is seeking a Technical Systems Engineer within the Commerce Product Management & Engineering team to sustain, monitor, and troubleshoot critical AI-enabled capabilities and LLM platform infrastructure.

You will bridge core AI, platform engineering, and end users, resolving complex operational issues across RAG pipelines and model endpoints. In a hybrid setup, you will collaborate on multi-functional projects, analyze processes and data, and implement new capabilities with

Qualifications

Bachelor’s degree in Engineering and 6–7 years of relevant experience.
3+ years in using or supporting Java, SQL, PL/SQL, Oracle, MongoDB, Snowflake, AngularJS, Python, APIs, Elastic, or Kibana.
3+ years in Technical Support, SRE, Software Engineering, with 1–2 years in AI/ML or LLM-driven apps.

Responsibilities

Act as main contact for production support across business units.
Primary escalation point for AI assistants and foundational AI capabilities.
Triage, debug, and resolve incidents related to model latency and prompt drift.
Monitor workflows and orchestration layers to maintain high availability and SLAs.
Debug and maintain Python-based AI frameworks, microservices, and REST endpoints.
Develop automation scripts and health-check utilities in Python.
Monitor AI telemetry and latency metrics using observability platforms.
Document processes, resolutions, and recurring issues for training.