AI Outcome Customer Engineer, Forward Deployed Engineering

Google; United States; On-site; USD 233,000 - 325,000; Full time

Benefits offered by this job

Equity

Bonus plan

Benefits

Job summary

Google seeks an AI Outcome Customer Engineer, Forward Deployed Engineering, to lead enterprise architecture and technical delivery. You will bridge pre-sales agreement shaping and post-sales execution, designing secure integrations and debugging complex deployments across customer ecosystems.

You will be the Enterprise Architect and Technical Delivery Manager, coordinating with Product and Engineering to ensure adoption, rapid activation, and viable delivery of AI solutions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Responsibilities

• Partner with Account teams during technical evaluation phases to assess project feasibility and shape proposals.
• Lead upfront technical design for enterprise AI solutions and ensure secure integration into existing data pipelines and identity providers.
• Diagnose and resolve complex customer implementation issues and test workarounds to clear execution roadblocks.
• Serve as liaison to core Product and Engineering teams, translating field feedback into actionable feature requests.
• Own the technical delivery strategy and architect integration into the customer's IT ecosystem.

Skills

Troubleshooting

System design

Reading code

Java

C++

Python

Education

Bachelor's degree

Job description

AI Outcome Customer Engineer, Forward Deployed Engineering

Locations: New York, NY, USA; Austin, TX, USA; Cambridge, MA, USA; Chicago, IL, USA; +3 more; +2 more

Experience Level: Advanced

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred Qualifications

• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, and AI/ML model deployments.
• Ability to do in-depth search into novel technical problems, decipher extreme ambiguity, diagnose bugs, and emerge with credible architectural solutions.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

About the Job

As an AI Outcome Customer Engineer, Forward Deployed Engineering, you will be responsible for enterprise architecture, technical debugging, and engineering liaison. You will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle during the technical evaluation phase for strategic accounts, you will ensure that solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery.

You will be the overarching Enterprise Architect and Technical Delivery Manager charting the course. You will also be responsible for technical design, systemic debugging, Product and Engineering integration, and strategic Forward Deployed Engineering (FDE) alignment. You will architect how these technical marvels actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints) and drive the technical delivery strategy from start to finish.

Salary

Salary: US: $233,000 - $325,000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Partner with Account teams and practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.