AI Operator Lead Engineer
ptc
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Job summary
PTC is seeking an Agentic Operator to design, build, deploy, and scale the AI-powered systems that run GrowthOS. You will partner with marketers, business stakeholders, and technical teams to identify automation opportunities, build intelligent workflows, and enable teams to operate more efficiently through AI-enabled tools.
You will work directly with end users—embedding with marketing teams to understand their workflows, translate business challenges into technical solutions, and build systems
Qualifications
- Bachelor's degree or equivalent practical experience.
- 5+ years of software engineering experience.
- 2+ years hands-on experience building and deploying production AI or LLM-powered applications.
- Strong Python development experience.
- Experience with LLM APIs (Anthropic Claude, OpenAI GPT, Gemini, etc...).
- Experience with workflow automation/orchestration platforms (n8n, Airflow, Temporal, Zapier, or comparable).
- Experience integrating enterprise applications, including CRM, marketing automation, and business systems.
- Strong understanding of AI governance and scalable architectures.
Responsibilities
- Design and build AI-powered workflows and agent-based systems supporting marketing operations.
- Build reusable agent architectures—skills, tools, memory, orchestration, evaluation frameworks.
- Maintain prompt libraries, workflow templates, and automation frameworks.
- Evaluate emerging AI technologies and recommend adoption opportunities.
- Design end-to-end processes connecting data, AI agents, and business systems.
- Develop automation frameworks that scale across marketing functions.
- Integrate AI-powered solutions with Salesforce, Eloqua, SiteCore, and internal data platforms.
- Build MCPs, APIs, connectors, and automation frameworks supporting data-driven decisions.
- Ensure data quality, reliability, security, and scalability.
- Establish monitoring, logging, evaluation, and reporting for AI-powered systems.
- Build validation frameworks and quality controls for reliable outputs.
- Build governance mechanisms supporting compliance, brand integrity, and auditability.
- Identify system failures, regressions, and improvement opportunities.
- Partner with marketing teams to understand business objectives and challenges.
- Train and coach users on AI-enabled workflows and tools.
- Drive adoption and long-term utilization of AI solutions.
- Document processes, playbooks, and best practices to support scalability.
Skills
Education
Tools
Job description
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC (NASDAQ: PTC) is a global industrial software company that enables manufacturers to transform how they design, make, operate, and service products. Our solutions are used by some of the world's leading companies across aerospace, automotive, electronics, medical devices, and industrial manufacturing.
As a leader in digital transformation, PTC is investing in next-generation technologies, including artificial intelligence, automation, and cloud-native platforms, to drive innovation internally and for our customers.
You’ll join the AI Infrastructure team within Growth Marketing, working across industry and vertical marketing, demand generation, product marketing, customer marketing, brand and communications, and marketing operations. Our mandate is to rebuild how marketing work gets done - moving from documents and manual handoffs to data, AI agents, and automated workflows. As one of the first hires on this team, you will help define and scale AI-powered marketing operations across the organization.
PTC is seeking an Agentic Operator to design, build, deploy, and scale the AI-powered systems that run GrowthOS. You will partner with marketers, business stakeholders, and technical teams to identify automation opportunities, build intelligent workflows, and enable teams to operate more efficiently through AI-enabled tools.
You will work directly with end users - embedding with marketing teams to understand their workflows, translate business challenges into technical solutions, and build systems that automate repetitive work so marketers can focus on strategy, judgment, and customer engagement.
- AI Agent Development & Architecture
- Design and build AI-powered workflows and agent-based systems supporting marketing operations
- Build reusable agent architectures - skills, tools, memory, orchestration, evaluation frameworks, and guardrails
- Maintain prompt libraries, workflow templates, and automation frameworks
- Evaluate emerging AI technologies and recommend adoption opportunities
- Workflow Automation & Orchestration
- Build and maintain workflow automation using orchestration platforms such as n8n, Zapier, Make or Claude Code
- Design end-to-end processes connecting data, AI agents, and business systems
- Develop automation frameworks that scale across marketing functions
- Enterprise Integrations
- Integrate AI-powered solutions with Salesforce, Eloqua, SiteCore, and internal data platforms
- Build MCPs, APIs, connectors, and automation frameworks supporting data-driven decisions
- Ensure data quality, reliability, security, and scalability
- AI Quality, Governance & Observability
- Establish monitoring, logging, evaluation, and reporting for AI-powered systems
- Build validation frameworks and quality controls for reliable outputs
- Build governance mechanisms supporting compliance, brand integrity, and auditability
- Identify system failures, regressions, and improvement opportunities
- Change Management & Enablement
- Partner with marketing teams to understand business objectives and challenges
- Train and coach users on AI-enabled workflows and tools
- Drive adoption and long-term utilization of AI solutions
- Document processes, playbooks, and best practices to support scalability
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent practical experience
- 5+ years of software engineering experience
- 2+ years hands-on experience building and deploying production AI or LLM-powered applications
- Strong Python development experience
- Experience with LLM APIs (Anthropic Claude, OpenAI GPT, Gemini, etc...)
- Experience with workflow automation/orchestration platforms (n8n, Airflow, Temporal, Zapier, or comparable)
- Experience integrating enterprise applications, including CRM, marketing automation, and business systems
- Strong understandi
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