AI Operations Analyst

Industrial Electric Mfg. (IEM); Austin (TX); On-site; USD 106,000 - 132,000; Full time

Job summary

IEM in Austin, TX seeks an AI Operations Analyst to turn AI opportunities into practical solutions. You’ll prototype ideas, guide promising projects, and enable adoption with access, licenses, onboarding, and offboarding.

The role emphasizes learning from work and then automating it to improve business processes. You’ll partner with teams to discover AI opportunities, develop deployable solutions using AI, automation, and APIs, and measure impact with adoption and efficiency metrics.

Qualifications

• AI mindset with practical implementation experience across the organization.
• Experience navigating security, budgets, and stakeholder needs in AI solutions.
• Ability to evaluate when AI is appropriate and manage trade-offs between accuracy, cost, and human oversight.

Responsibilities

• Identify manual, repetitive work and determine AI/automation fit across IEM.
• Design, build, test, and deploy practical AI/automation solutions and integrations.
• Define success measures (time saved, errors reduced, adoption) and iterate on solutions.
• Serve as entry point for AI requests and prioritize impactful projects.
• Deliver onboarding and training to build proficiency with approved tools.
• Run day-to-day administration of AI platforms and maintain governance docs.
• Manage access, licenses, and ensure proper user provisioning.

Skills

AI Mindset

AI Implementation

Practical Judgment

Automation Tool Fluency

Experience in Operations/Automation/IT

Organization & Follow-Through

Communication & Enablement

Education

AI or Project Management coursework/certifications

Tools

Python

TypeScript

Low-code automation

AI agents

APIs

System integrations

Excel

SQL

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Location: Austin, TX - USA

Reports To: VP, Enterprise AI & Automation

Salary Range: $106,000 - 132,000

Position Summary

IEM is seeking a driven AI Operations Analyst to turn practical AI opportunities into working solutions. You will be the entry point for new AI ideas, guide the promising ones through prototyping, and help employees adopt what gets built. You will also own the enablement work behind those tools: access, licenses, onboarding and offboarding. Success means learning that work, then simplifying or automating it. We want someone who sees how a business process actually works and instinctively looks for a better way to run it, whether that is an AI model, an agent, a workflow automation, an API integration, or a small custom application. You do not need to be a senior software engineer, but you should learn fast and enjoy building. This is a visible, hands-on role for someone already experimenting with these tools who wants to shape how a growing enterprise adopts AI.

Key Responsibilities

• Process Discovery: Partner with teams across IEM to find manual, repetitive, or error-prone work, and determine whether AI, automation, integration, or process redesign is the right fix.
• Solution Development: Design, build, test, and deploy practical solutions using AI tools, workflow automation, agents, and APIs, then maintain and improve them after launch.
• Measurement & Continuous Improvement: Define success measures such as time saved, errors reduced, and adoption, then improve, expand, or retire solutions based on what they demonstrably deliver.
• AI Project Intake & Prioritization: Serve as the entry point for new AI requests, separating genuine business needs from interest in a particular tool, and prioritize what moves forward.
• AI Literacy, Training & Enablement: Deliver onboarding, workshops, and training that build real proficiency with approved AI tools, and help employees build their own automations.
• AI Platform Operations: Run day-to-day administration of IEM’s AI platforms, and keep procedures, FAQs, and adoption reporting current.
• Access & License Management: Manage access requests and approvals, provision and reclaim licenses, and flag underused or overallocated seats.
• Governance & Compliance: Confirm that AI tools, user access, and deployed solutions meet IEM’s AI governance and data security standards, and elevate exceptions.

Qualifications Required

• AI Mindset: You always invite AI to the table as a thinking partner—experimenting broadly while keeping human judgment in the lead.
• Proven AI Implementation: You’ve put an AI solution into real use inside an organization—one others relied on—while navigating stakeholder needs, budget limits, and security requirements.
• Practical Technical Judgment: You know when AI is not the right tool, and can weigh accuracy, cost, privacy, security, and how much human oversight a solution needs.
• AI & Automation Tool Fluency: You have hands‑on knowledge of generative AI tools, automation platforms, APIs, and business‑system integrations—and can quickly learn new ones.
• Relevant Experience: You’ve worked in operations, process improvement, automation, or IT. What you’ve built matters more than years served.
• Organization & Follow‑Through: You prioritize competing work, document it, and finish it.
• Communication & Enablement: You explain technical concepts plainly to non‑technical colleagues.

Preferred Skills & Experience

• Track record as the go‑to AI or automation resource on a team.
• Requirements gathering, process mapping, or change management support.
• Python, TypeScript, low‑code automation, AI agents, APIs, or system integrations.
• Reporting or operational data analysis with Excel, SQL, or similar tools.
• Experience in manufacturing or other environments where employees are not desk‑based.
• Coursework or certifications in AI or project management; applied work weighs more.

General Competencies

• Bias Toward Action: Builds the small version and shows it instead of scheduling a meeting.
• Business Impact Orientation: Prioritizes measurable gains in productivity, quality, or cost.
• User‑Centered Communication: Listens well, asks good questions, treats people with respect.
• Problem‑Solving & Adaptability: Troubleshoots methodically, escalates early, learns fast.
• Operational Discipline: Documents accurately, tracks details, finishes what is started.

Job Location

• Position is located in Austin, TX, and is primarily in‑person.
• Some travel is required to IEM facilities or for project kickoffs.
• Interviews are conducted in person in Austin.

Compensation & Benefits

• Competitive salary and benefits package commensurate with experience.
• Meaningful ownership of solutions with visible, measurable business impact.
• Exposure to teams, workflows, and challenges across the organization.
• Direct mentorship from senior AI and technical staff.
• Opportunities to experiment, build, and grow into more advanced AI, automation, or engineering roles.
• Professional development, training resources, and hands‑on access to enterprise AI tools and platforms.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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IEM does not discriminate against any applicant based on any characteristic protected by law.

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