AI Lead – HR Transformation

Global Payments Inc.; Charlotte (NC); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Global benefits

Career growth within a global business

Learning & development

Supportive, inclusive team environment

Community & charity initiatives

Global employee assistance program

Global recognition platform

Job summary

Global Payments Inc. is seeking an AI Lead to drive the integration of artificial intelligence across our HR transformation agenda.

You will shape and deliver the HR AI roadmap, ensuring systems, processes, and data foundations support AI-driven capabilities with strong governance and ethical standards. You will work across HR, IT, Data, Risk, and vendors to embed AI into core HR services and future-proof our operating model.

Qualifications

• Minimum of 8 years of experience in AI, emerging technology, and risk & compliance.
• Experience embedding ethical and regulatory standards into AI initiatives.
• Hybrid position with minimum 3 days onsite, at East Coast offices including Charlotte, NC.

Responsibilities

• Define and own the HR AI roadmap aligned to business and HR strategy.
• Drive end-to-end delivery of HR AI initiatives from concept to deployment and scaling.
• Ensure HR data, processes, and systems are structured to support AI and automation.
• Establish AI governance frameworks within HR and ensure data privacy and regulatory compliance.
• Drive adoption of AI solutions across HR teams and end users.
• Track performance and ROI of AI initiatives and stay current on AI trends.

Skills

AI

emerging technology

risk & compliance

Education

Bachelor's degree in Information Technology or related field

Tools

HCM

case management

knowledge systems

Job description

Ready to take your career global?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As the AI Lead you will drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HR AI roadmap, ensuring our systems, processes, and data foundations are designed to support AI-driven capabilities (including AI agents), while maintaining strong governance, compliance, and ethical standards.

Ready to take your career global?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As the AI Lead you will drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HR AI roadmap, ensuring our systems, processes, and data foundations are designed to support AI-driven capabilities (including AI agents), while maintaining strong governance, compliance, and ethical standards. As part of the HR Transformation team, you will work across HR, IT, Data, Risk, and external vendors to embed AI into core HR services and future-proof our operating model.

What You’ll Own

AI Strategy & Roadmap

• Define and own the HR AI roadmap aligned to broader business and HR strategy
• Identify, prioritize, and build business cases for AI use cases (e.g. employee self-service, recruitment, workforce analytics, case management)
• Translate emerging AI capabilities into practical HR applications

Delivery & Implementation

• Drive the end-to-end delivery of HR AI initiatives (from concept through to deployment and scaling)
• Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) are AI-ready
• Oversee implementation of AI-enabled tools such as copilots, chatbots, and workflow automation

AI-Ready HR Architecture

• Ensure HR data, processes, and systems are structured to support AI and automation
• Define requirements for data quality, taxonomy, and knowledge management to enable AI agents
• Work closely with the enterprise AI team and data teams on integration and scalability

Governance, Risk & Compliance

• Establish and maintain AI governance frameworks within HR
• Ensure compliance with data privacy, employment law, and AI regulations
• Implement ethical AI principles, including bias mitigation and transparency
• Partner with Legal, Risk, and InfoSec on AI controls and policies

Change & Adoption

• Drive adoption of AI solutions across HR teams and end users
• Support change management, training, and communications
• Build AI capability within HR (upskilling, guidance, best practices)

Continuous Improvement & Innovation

• Track performance and ROI of AI initiatives
• Stay current on AI trends and assess relevance to HR
• Continuously evolve the HR AI strategy based on outcomes and new technologies

What You Bring

• Relevant experience or Bachelor's degree in Information Technology or related field
• Minimum of 8 years of experience in AI, emerging technology, and risk & compliance.
• Proven track record in developing and implementing AI
• Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives.
• Hybrid position (minimum of 3 days a week onsite), based at one of our East Coast Offices, Atlanta, GA, Columbus, GA, Jefferson, IN, Cincinnati OH or Charlotte, NC.

About The Team

Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who you can learn from as your career grows. its unmatched! Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What Makes a Globalpayer

Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative - always finding a better way to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Our Perks - What We’ll Bring For You

We know it’s bigger than just your career. It’s your life and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.