AI Lab Technical Support Specialist

Veriipro; Milpitas (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Veriipro in Milpitas is looking for a hands-on technical support professional to maintain and troubleshoot high-performance computing (HPC) and AI infrastructure. This role involves working in a lab/data center environment, requiring strong Linux administration skills and experience with GPU hardware.

The ideal candidate will have 3-4+ years of relevant experience, capable of managing servers and troubleshooting networking issues. This position offers an opportunity to work closely with engineers to ensure optimal operations in a rapidly evolving tech landscape.

Qualifications

• 3–4+ years of experience in data centers or similar roles.
• Strong hands-on experience with GPU/CPU hardware.
• Solid understanding of high-performance compute systems.

Responsibilities

• Maintain and troubleshoot servers and AI lab hardware.
• Use Linux command-line for system performance checks.
• Collaborate with engineers for AI infrastructure operations.

Skills

Linux administration

GPU troubleshooting

Server hardware maintenance

Networking diagnostics

Scripting (Bash/Python)

Education

Bachelor’s degree in a related field or equivalent experience

Tools

Git

Jenkins

Job description

Role Overview

Hands-on technical support role focused on maintaining and troubleshooting high-performance compute (HPC) and GPU-based AI infrastructure in a lab/data center environment. This position supports Linux-based systems, hardware infrastructure, and compute clusters.

Roles and Responsibilities

• Rack, stack, cable, and maintain servers and AI lab/data center hardware.
• Troubleshoot and repair GPU/CPU servers, compute clusters, and networking (including InfiniBand).
• Perform hardware diagnostics and replace/install server components in racks.
• Monitor and troubleshoot Linux-based systems, storage, and networking issues.
• Use Linux command-line tools for system validation, debugging, and performance checks.
• Collaborate with engineers to ensure stable operation of AI infrastructure.
• Manage lab space and support hardware inventory tracking and maintenance.

Required Skills & Experience

• 3–4+ years of experience in data centers, NOC environments, or similar technical infrastructure roles.
• Strong hands‑on experience with server, GPU, and compute hardware troubleshooting.
• Solid understanding of computer architecture and high-performance compute systems.
• Strong Linux administration and troubleshooting skills.
• Ability to diagnose issues across hardware, OS, and networking stack.
• Experience performing component‑level hardware installation and repair.
• Physically capable of handling equipment (lifting up to 50 lbs / 23 kg, and performing extended physical tasks).
• Basic scripting ability in Bash or Python.
• Exposure to Git, Jenkins, or similar tools is a plus.

Preferred Qualifications

• Experience with HPC or GPU compute clusters.
• Familiarity with InfiniBand and advanced networking environments.
• Hands‑on experience building or maintaining custom server systems or PC hardware.
• Prior exposure to AI/ML infrastructure or research lab environments.

Education

• Bachelor’s degree preferred; equivalent hands‑on experience accepted.
• Practical experience is prioritized over formal education.