AI Innovation Lab Event Coordinator

Socket.dev; Dallas, Frisco (TX, TX); On-site; USD 100,000 - 190,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is seeking an AI Innovation Lab Event Coordinator to plan and deliver customer experiences for visitors, turning site visits into actionable engagement. You’ll work with technical, experience, content, digital, and sales teams to align priorities and own logistics from planning to execution.

The role requires coordinating in person, virtual, and hybrid events, managing vendors, tracking metrics, and producing clear post-event insights.

Qualifications

• Experience supporting or delivering marketing events, webinars, or experiential programs.
• Ability to manage multiple event workstreams at the same time using clear plans and priorities.
• Experience coordinating with internal teams and external vendors to deliver events on schedule.
• Comfort working with event metrics such as attendance, engagement, and follow up actions.
• Strong attention to detail in logistics, timelines, and execution.
• Ability to document plans, outcomes, and learnings in a clear and structured way.

Responsibilities

• Plan, coordinate, and deliver site visits and events including in person, virtual, and hybrid formats
• Translate customer visit and event objectives into plans with defined audiences, goals, timelines, and success measures
• Manage event logistics such as vendor coordination, registration workflows, speaker support, and run of show
• Partner with account, technical, and user experience teams to align messaging before, during, and after visits or events
• Support promotion and follow up activities to ensure visits and events drive measurable engagement and pipeline contribution
• Track visits and event performance, capture insights, and document outcomes to inform future planning
• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps
• Ensure brand guidelines and customer experience standards are consistently applied across all visits and events

Skills

Event management

Program coordination

Vendor management

Cross-functional

Analytics

Detail orientation

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role

As an AI Innovation Lab Event Coordinator, you will plan and deliver customer experiences for visitors at the AI Innovation Lab that create clear, measurable engagement with target audiences and support demand generation goals. This role focuses on turning site visits into well executed experiences, working closely with technical, experience, content, digital, and sales teams to ensure visits are aligned to priorities and follow through is clear and actionable. You will balance planning and execution, with hands on ownership of logistics, coordination, and performance tracking.

What you will do

• Plan, coordinate, and deliver site visits and events including in person, virtual, and hybrid formats
• Translate customer visit and event objectives into plans with defined audiences, goals, timelines, and success measures
• Manage event logistics such as vendor coordination, registration workflows, speaker support, and run of show
• Partner with account, technical, and user experience teams to align messaging before, during, and after visits or events
• Support promotion and follow up activities to ensure visits and events drive measurable engagement and pipeline contribution
• Track visits and event performance, capture insights, and document outcomes to inform future planning
• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps
• Ensure brand guidelines and customer experience standards are consistently applied across all visits and events

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proofofvaccinationto align with their respective COVID-19vaccinationpolicies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• Experience supporting or delivering marketing events, webinars, or experiential programs
• Ability to manage multiple event workstreams at the same time using clear plans and priorities
• Experience coordinating with internal teams and external vendors to deliver events on schedule
• Comfort working with event metrics such as attendance, engagement, and follow up actions
• Strong attention to detail in logistics, timelines, and execution
• Ability to document plans, outcomes, and learnings in a clear and structured way

Preferred skills and experience

• Experience supporting campaign or events marketing programs in a B2B environment
• Familiarity with virtual event platforms and registration tools
• Experience collaborating with sales or demand teams on post event follow up
• Background in hospitality, marketing, or a related field

Must be willing to work at the client site 3-5 days weekly.

The compensation range for the position in the U.S. is $100,080 to $190,080 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

• California (San Francisco Bay Area): $120,120 to $228,000
• California (All Other): $110,040 to $209,040
• Colorado: $100,080 to $190,080
• Massachusetts: $100,080 to $209,040
• New York City: $120,120 to $228,000
• Washington: $110,040 to $209,040
• Washington DC: $110,040 to $209,040

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.