AI Governance & Enablement Lead Framingham, MA

Monocl; Framingham (MA); On-site; USD 129,000 - 241,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Flexible paid time off

Job summary

Definitive Healthcare is seeking an AI Governance & Enablement Lead to drive safe, responsible AI adoption across the organization. You will build governance frameworks and enablement programs with cross-functional partners to turn AI into measurable business value.

You’ll lead governance for AI tools, models, and data, ensuring regulatory alignment and scalable controls while empowering teams to move from idea to production quickly and responsibly.

Qualifications

• 10+ years in AI governance, data governance, risk & compliance, or tech enablement.
• Degree in CS, information management, or related quantitative field.
• Experience driving enterprise-scale technology adoption and training.

Responsibilities

• Build and operate centralized AI governance and Trust Center.
• Create intake/evaluation framework for AI initiatives with defined SLAs.
• Enforce Responsible AI standards and lifecycle governance.
• Lead AI governance council and risk register updates.
• Collaborate with legal, security, privacy and IT teams.

Skills

AI governance

Data governance

Risk & compliance

Change management

Training & adoption

Stakeholder management

Executive communication

Education

Bachelor’s or Master’s in Computer Science or related field

Tools

Databricks

Unity Catalog

Job description

At Definitive Healthcare, our mission is simple: to connect with the real people who make healthcare happen. With real data on real people, our customers get the Definitive picture of the Healthcare market to move their businesses and organizations forward.

We’re committed to delivering the industry’s most reliable, actionable, and differentiated insights and empowering the innovators and organizations transforming healthcare. Because when our customers succeed, healthcare improves—for everyone.

Since our founding in 2011, we’ve grown into a global company headquartered just outside Boston, Massachusetts, supporting more than 2,100 customers around the world. Along the way, we’ve built a culture centered on purposeful work, collaboration, curiosity, and meaningful impact.

We’re passionate about the work we do and the people we do it with. Through programs like Definitive Cares and our employee-led affinity groups, we create opportunities for our teams to connect and give back to the communities where we live and work.

About the position:

We’re looking for an AI Governance & Enablement Lead to drive safe, responsible, and widespread AI adoption across Definitive Healthcare. You will build the governance framework that gives teams clear guardrails, and the enablement programs that turn AI into measurable business value. You’ll partner with legal, privacy, compliance, security, IT, data, and business teams to turn complex risk into practical policy.

This role isn’t about creating barriers. It’s about making the safe way the easy way, so every teammate can use AI effectively and every AI initiative can move from idea to production quickly and responsibly. Strong governance and confident, well-trained teams are what let us move fast on AI without putting customer trust at risk.

What You’ll Do

AI adoption and enablement

• Own the enterprise AI enablement strategy and roadmap. Set adoption goals and success metrics, such as active users, time saved, use cases delivered, and business impact, and report progress to senior leadership.
• Partner with business leaders to identify high-value AI use cases and remove barriers to adoption.
• Design and deliver role-based AI literacy, training, and certification programs for employees, managers, and engineering teams.
• Build and lead an AI Champions network across departments to share best practices, surface needs, and scale adoption peer to peer.
• Maintain an approved AI tool and model catalog, along with reusable playbooks, prompt libraries, templates, and reference architectures.
• Create sandboxes and fast-track routes so teams can safely experiment, pilot, and scale AI solutions.
• Lead change management and communications that build trust, address concerns, and sustain adoption.

AI governance and Responsible AI

• Direct the design, launch, and ongoing operation of a centralized AI Trust Center that serves as the single source of truth for AI policies, approved tools, and guidance.
• Build a streamlined intake and evaluation framework to assess, tier, and approve predictive, generative, and agentic AI initiatives based on business value, technical readiness, and risk, with clear turnaround times.
• Define and enforce Responsible AI standards to measure and reduce algorithmic bias, hallucination, security threats, and intellectual property leakage.
• Establish governance across the full AI/ML lifecycle, including data sourcing, model training and fine-tuning, testing and evaluation, deployment, and production monitoring.
• Set usage guardrails for foundation models, third-party AI tools, and multi-agent Agentic AI systems, including human-in-the-loop requirements.
• Set AI vendor and third-party risk assessment standards with security, procurement, and legal.
• Ensure adherence to global AI regulations and risk frameworks, such as the EU AI Act, NIST AI Risk Management Framework, and ISO/IEC 42001. Turn legal requirements into automated, scalable technical controls.
• Lead an AI governance council and maintain an AI inventory and risk register to keep the company audit-ready.

Data foundations for AI

• Partner with data and engineering teams so AI is built on governed, high-quality, well-classified data, including standards for classification, cataloging, lineage, quality, and observability.
• Serve as the functional governance owner for Databricks, using Unity Catalog for centralized access management, lineage, and auditable data sharing.
• Govern data access and compliance policies for data used in model training, vector search, and Retrieval Augmented Generation (RAG) solutions.

What Success Looks Like

• Teammates across every department use approved AI tools with confidence, and adoption targets are met or exceeded.
• New AI use cases move from intake to decision within a defined, published turnaround time.
• The AI Trust Center is the first stop for AI policies, approved tools, and guidance.
• The company stays audit-ready against the EU AI Act, the NIST AI Risk Management Framework, and internal policy, with no material AI-related incidents.
• Governed data in Databricks supports AI use cases from training through production.

What You’ll Bring

• 10+ years of experience in AI governance, data governance, risk and compliance, or technology enablement, with a progressive track record of leading enterprise-scale programs.
• Bachelor’s or Master’s degree in Computer Science, Information Management, or a closely related quantitative or technical discipline, or equivalent experience.
• Proven success driving adoption of new technology across a large organization, including training, change management, and measuring outcomes.
• Clear conceptual and functional understanding of LLMs, Generative AI, Agentic AI, vector search, and secure RAG architectures.
• Deep familiarity with modern data privacy and AI regulations and risk frameworks, with a proven ability to turn legal and policy requirements into practical, automated guardrails.
• Hands‑on experience governing data in Databricks, including Unity Catalog for lineage and access management.
• Exceptional communication, influence, and stakeholder management skills, with the ability to partner credibly with executives, legal, security, and technical teams.
• Preferred: experience building governance bodies, intake processes, and operating models that balance speed with control.

Compensation and Benefits:

The salary range for this position is $129,000– $241,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, flexible paid time off, and participation in the company’s 401(k) plan with employer contribution.

Why we love Definitive Healthcare , and why you will too!

At Definitive Healthcare, our values shape how we work, how we treat one another, and how we deliver for our customers.

• We’re obsessed with data . Great companies are built on data customers can rely on. As responsible stewards, we validate rigorously, question assumptions, and use data to make better decisions.
• We’re accountable . We take ownership of results, not just tasks. When something needs doing, we step up. When things break, we fix them. We follow things through until the job is done.
• We care deeply. About our teammates, our customers, and the impact of what we build. We assume good intent, communicate openly, and support each other through challenges. We always bring maximum energy to everything we do.

We're also committed to creating an environment where our people feel supported in their work, their wellbeing, and their financial future.

• We invest in our people. We offer a competitive benefits package, including comprehensive healthcare benefits and a 401(k) match.
• We make room for connection and impact. Definitive Cares is our 100% employee-driven program that creates opportunities to connect with colleagues through affinity groups and make a positive impact on our communities.
• We’re a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

What our Employees are saying about us on Glassdoor:

“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

“I have waited 36 years to work at a dream job for a dream company, and I am so happy to have finally got there.”

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!