AI Factory Infrastructure Sales Engineer

Hydra Host, Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Hydra Host is seeking a Sales Engineer to support end-to-end delivery of AI Factory clusters, from BoM definitions to deployment and ongoing operations. This remote role requires ~50% travel and close collaboration with Sales, Procurement, and OEM partners.

You will translate customer requirements into practical infrastructure solutions, coordinate with internal teams, and serve as the technical point of contact throughout the customer lifecycle.

Qualifications

• 3–5 years of experience in sales engineering, solutions engineering, technical account management, infrastructure deployment, or a related technical role.
• Experience working with server hardware, networking, storage, or datacenter infrastructure.
• Ability to translate customer needs into clear technical requirements and practical next steps.
• Experience creating or reviewing BoMs, hardware configurations, or technical proposals.
• Strong communication skills, including the ability to explain technical concepts to different audiences.
• Strong organization and follow-through across multiple customers, vendors, and internal teams.
• Comfort working with Sales and procurement while maintaining technical accuracy.
• Ability to travel ~50% of the time.
• Sound judgment about when to resolve an issue independently and when to involve senior technical specialists.

Responsibilities

• Support sales engagements with technical expertise during discovery, solution discussions, and proposal development.
• Translate customer requirements into actionable infrastructure specifications and deployment plans.
• Help customers understand proposed configurations, technical dependencies, and deployment considerations.
• Partner with engineering to validate solution feasibility and identify risks before commitments are finalized.
• Develop and maintain BoMs covering compute, networking, storage, and supporting datacenter infrastructure.
• Work with Sales, Procurement, and OEM partners to confirm configurations, compatibility, pricing, availability, and lead times.
• Track technical changes and ensure proposals, purchasing requirements, and deployment documentation remain aligned.
• Help evaluate alternative components or configurations when availability, cost, or customer requirements change.
• Serve as a primary technical point of contact during customer onboarding, deployment, and post-deployment support.
• Coordinate customer requirements, deployment prerequisites, milestones, and technical dependencies.
• Act as a bridge between customers, sales, engineering, operations, procurement, and datacenter teams.
• Track open issues, communicate progress, and elevate blockers to the appropriate owners.
• Maintain strong working relationships with OEM vendors across compute, networking, storage, and datacenter infrastructure.
• Track vendor commitments, delivery milestones, technical responses, and issue resolution.
• Hold vendors accountable for agreed deliverables and follow through on outstanding actions.
• Coordinate with Procurement and technical teams to resolve configuration discrepancies, delivery issues, and hardware support needs.
• Ensure smooth handoffs between deployment teams and long-term operations.
• Maintain accurate configuration records, deployment documentation, support contacts, and open-issue logs.
• Confirm that customer expectations, support responsibilities, and escalation paths are clearly communicated.
• Support post-deployment troubleshooting and coordinate engineering or vendor assistance when needed.

Skills

BoM Development

Vendor Coordination

Client-Facing Communication

Datacenter Infra

GPU Compute Fundamentals

Linux Proficiency

Networking Fundamentals

Solution Architecture

Job description

Hydra Host is seeking a Sales Engineer to support end-to-end delivery of AI Factory clusters, from BoM definitions to deployment and ongoing operations. This remote role requires ~50% travel and close collaboration with Sales, Procurement, and OEM partners.

You will translate customer requirements into practical infrastructure solutions, coordinate with internal teams, and serve as the technical point of contact throughout the customer lifecycle.