AI Engineer - ITSM Intelligence & ML Platform

Standard Template Labs; New York (NY); On-site; USD 160,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Benefits package

Supportive, collaborative team environment

Job summary

A stealth-mode AI startup in New York is looking for AI Engineers to design and deploy machine learning systems for their IT Service Management platform. The role involves hands-on engineering tasks such as developing models for ticket triage, incident prediction, and workflow automation. Ideal candidates will have a strong software engineering foundation, experience in various machine learning frameworks, and a background in AI/ML. The company offers competitive compensation, equity, and a collaborative office culture.

Qualifications

• Strong software engineering fundamentals are required.
• Experience with machine learning frameworks is essential.
• Comfortable in a fast-paced startup environment.

Responsibilities

• Research, prototype, and productionize machine learning models.
• Build scalable training and inference pipelines.
• Experiment with LLMs and retrieval-augmented generation.

Skills

Python

Machine Learning frameworks (PyTorch, TensorFlow)

Natural Language Processing (NLP)

Large Language Models (LLMs)

Information Retrieval

Time-series forecasting

MLOps practices

Education

Bachelor’s or Master’s in Computer Science, AI/ML, or related field

PhD in relevant field

Tools

PyTorch

TensorFlow

Job description

A stealth-mode AI startup in New York is looking for AI Engineers to design and deploy machine learning systems for their IT Service Management platform. The role involves hands-on engineering tasks such as developing models for ticket triage, incident prediction, and workflow automation. Ideal candidates will have a strong software engineering foundation, experience in various machine learning frameworks, and a background in AI/ML. The company offers competitive compensation, equity, and a collaborative office culture.