AI Engineer III

Victra - Verizon Authorized Retailer; Durham (NC); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Job summary

Victra is hiring an AI Engineer III in Durham, NC (hybrid) to design and build AI-based systems that connect our store operations and data platforms. You will lead architecture, write code, and mentor early-career engineers, delivering customer-focused, results-driven AI tooling for field teams and call centers.

You will work on the shared agent platform, integrate Azure and open-source tooling, and guide cross-functional teams through implementation and governance with a strong emphasis on

Qualifications

• 5+ years building software or cloud systems, with at least 3 years delivering to the cloud (Azure preferred).
• Experience with agentic development tools such as Claude Code, Codex, or similar.
• At least one AI or agent system shipped to production with named users and a working evaluation loop.
• Working knowledge of Azure AI Foundry, including the resource model and what Agent Service needs from the network.
• Strong Azure fundamentals: identity and RBAC, networking and private connectivity, monitoring, and cost management.
• Current hands-on coding ability (Python a plus).
• Fluency with at least one open-source agent framework and one LLM observability stack.
• Bachelor's degree in computer science, information systems, or equivalent experience.

Responsibilities

• Build and ship agent systems used by employees with evaluation and monitoring before launch.
• Design and build the shared platform for agents with context, actions, identities, and auditability.
• Provide guidance on agent frameworks and observability for reliable performance.
• Take agents from answering questions to taking actions with safe stages and approvals.
• Collaborate with other engineering teams to develop reference architectures and implementations.
• Evaluate build-versus-buy options aligned with business needs and technical requirements.
• Design platform-agnostic systems to preserve flexibility as AI evolves.
• Participate in framework and platform evaluations and reviews of technical proposals.
• Mentor early-career engineers through pairing and coaching.

Skills

Cloud systems

Azure fundamentals

Python

Agent frameworks

LLM observability

Open-source tools

Education

Bachelor's degree in CS or related

Tools

Claude Code

Codex

Azure AI Foundry

AWS Bedrock

Job description

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

LOCATION: Durham, NC (Hybrid)

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Job Description

Victra is building AI into how our stores run and how we operate our business. Over the next year, this includes a chat assistant for our field teams, a voice agent for our call center, a pipeline for turning store video into insights, and more. As an AI Engineer III, you will design and build these tools and the platform connecting our systems and teams with the context, guardrails, and security needed to act on real business data. You will define the architecture, write code, and mentor early-career engineers. This is a hands‑on role focused primarily on building AI-based systems. You will apply Victra’s core leadership principles through customer-focused solutions, results-driven delivery, strong cross-functional relationships, strategic technical decisions, change management, and the development of engineering talent.

Key Responsibilities

• Customer Focus and Results Driven: Build and ship agent systems that employees use in their daily work, with evaluation and monitoring in place before launch.
• Design and build the shared platform for agents, including business context, permitted actions, identity and permissions, runtime environments, and auditability.
• Provide guidance on agent frameworks and observability to support reliable, measurable system performance.
• Take agents from answering questions to taking actions, defining safe stages for recommendations, actions requiring approval, and autonomous execution.
• Relationship Building: Collaborate with other engineering teams to develop reference architectures and implementations they can adopt.
• Strategic Thinking: Evaluate build-versus-buy options and recommend solutions aligned with business needs and technical requirements.
• Change Management: Design platform-agnostic systems that preserve flexibility and help Victra adapt as AI capabilities evolve.
• Participate in framework and platform evaluations and reviews of technical proposals.
• Talent Management: Mentor early-career engineers through pairing, coaching on engineering processes, and support for career development.

What We Are Looking For

• 5+ years building software or cloud systems, with at least 3 years delivering to the cloud (Azure preferred).
• Experience with agentic development tools (e.g. Claude Code, Codex, or similar).
• At least one AI or agent system you shipped to production with named users and a working evaluation loop.
• Working knowledge of Azure AI Foundry, including the resource model and what Agent Service needs from the network.
• Strong Azure fundamentals: identity and RBAC, networking and private connectivity, monitoring, and cost management.
• Current hands‑on coding ability (Python a plus).
• Fluency with at least one open-source agent framework and one LLM observability stack.
• Bachelor's degree in computer science, information systems, or equivalent experience.

Preferred Qualifications

• Experience with AWS Bedrock or another second model platform, and a view on what actually ports between them.
• Computer vision work, particularly still-image processing.
• Retail, multi-site, or field-operations software.

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.