AI Engineer - Guardrails and Observability

Bank of America

Charlotte (NC)

On-site

USD 140,000 - 190,000

Full time

6 days ago

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Job summary

Bank of America in Charlotte, NC seeks a Senior Engineer to lead end-to-end deployment and operation of third-party GenAI apps on an on-prem OpenShift platform. You will monitor guardrails and observability for LLM/RAG-based systems enterprise-wide.

The role emphasizes guiding vendor tools like Galileo and LangSmith, maintaining model evaluation workflows, and driving cross-functional initiatives with strong Python, OpenShift, and DevOps expertise.

Qualifications

Bachelor's or Master's degree or equivalent experience in CS/DS/MIS or related field.
10+ years of software engineering experience building and scaling production apps.
Strong Python development with ML/data libraries.
Hands-on OpenShift or Kubernetes in production.
Experience deploying and supporting LLM/RAG-based apps.
Understanding AI risks, governance, and agent behavior.
Experience integrating third-party platforms and vendor apps.
Experience with OpenAI APIs, LangChain, GenAI frameworks.
Knowledge of inference performance optimization and scalability.
Experience implementing AI guardrails and observability.

Responsibilities

Develop, deploy, and operate vendor apps in on-prem OpenShift.
Build and maintain APIs connecting guardrail/observability platforms to GenAI apps.
Monitor performance, safety, latency, throughput, guardrail metrics.
Implement and maintain model-based evaluation workflows.
Utilize LangChain for guardrail checks, prompt mgmt, scoring.
Create observability dashboards and alerting solutions.
Troubleshoot production issues and optimize performance.
Lead cross-functional initiatives and engineering best practices.
Mentor engineers and drive engineering initiatives.

Skills

Application Development

Automation

Influence

Solution Design

Technical Strategy Development

Architecture

Business Acumen

DevOps Practices

Result Orientation

Solution Delivery Process

Analytical Thinking

Collaboration

Data Management

Risk Management

Test Engineering

Education

Bachelor's degree or higher in Computer Science, Data Science, MIS, or related field

Tools

OpenShift

Kubernetes

LangChain

OpenAI APIs

Galileo

LangSmith

Splunk

LlamaIndex

Haystack

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role centers on engineering and operating third‑party applications end to end within an on‑premises OpenShift platform. The position supports GenAI operations, including guardrails and observability for LLM and RAG‑based applications across the enterprise. The engineer will deploy and support vendor platforms such as Galileo and LangSmith, monitor AI application quality and safety, maintain model evaluation workflows, and provide operational support in a fast‑paced environment.

The domain is GenAI operations: the applications you run provide guardrails and observability for LLM‑ and RAG‑powered systems across the enterprise. You will work with these vendor tools to monitor application quality, safety, and performance—tracking metrics such as attribution, grounding, prompt‑injection detection, tone, bias, and PII handling—and surface them through dashboards and alerting. Where the platform uses model‑based evaluation (LLMs‑as‑Judges and specialized/small language models), you will help operationalize, calibrate, and maintain those workflows.

Because the AI landscape changes quickly, the ideal engineer learns new tools and environments fast, brings a pragmatic build‑and‑operate mindset, and can lead cross‑functional work to move initiatives forward.

Responsibilities:

Develop, deploy, and operate vendor applications in an on‑premises OpenShift environment.
Build and maintain APIs and integrations connecting vendor guardrail and observability platforms to enterprise GenAI applications.
Monitor application performance, safety, latency, throughput, and guardrail metrics.
Implement and maintain model‑based evaluation workflows, including annotation and calibration processes.
Utilize orchestration frameworks such as LangChain for guardrail checks, prompt management, and scoring workflows.
Build observability dashboards and alerting solutions.
Troubleshoot production issues and optimize performance, scalability, and resilience.
Contribute to emerging AI evaluation and guardrail strategies for agentic workflows.
Lead and mentor engineers while driving cross‑functional initiatives and engineering best practices.

Required Qualifications:

Bachelor's or Master's degree in Computer Science, Data Science, MIS, or related field, or equivalent experience.
10+ years of software engineering experience building and scaling production applications.
Strong Python development experience, including common ML and data libraries.
Hands‑on experience with OpenShift or Kubernetes in production environments.
Experience deploying and supporting LLM or RAG‑based applications.
Understanding of AI risks, agent behavior, and governance frameworks.
Experience integrating third‑party platforms and supporting vendor applications.
Experience with OpenAI APIs, LangChain, and GenAI development frameworks.
Knowledge of inference performance optimization and scalability.
Experience implementing AI guardrails, observability, and model evaluation processes.
Experience working in Agile environments.
Proven ability to lead technical initiatives and influence stakeholders.
Strong analytical, problem‑solving, and communication skills.

Desired Qualifications:

Experience delivering technology solutions within large, regulated enterprise environments, preferably financial services.
Experience with annotation pipelines, feedback loops, fine‑tuning, and alignment techniques.
Familiarity with prompt lifecycle management and versioning.
Experience with Galileo, LangSmith, Splunk, or similar observability platforms.
Familiarity with LlamaIndex, Haystack, or other GenAI frameworks.
Experience with evaluation and guardrails for agentic AI workflows.
Self‑directed, collaborative working style across engineering teams.

Skills: