AI-Enabled Retrieval Ops Manager
Reveleer
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Benefits offered by this job
Job summary
Reveleer is seeking a Manager of Retrieval Operations to lead the retrieval program for a high-visibility client launch. This remote role oversees AI-enabled voice agents and human PSRs, ensuring SLA-aligned chase volumes and performance reporting.
You will manage staffing, capacity planning, and cross-functional partnerships to deliver results from onboarding through quarterly reviews. You will drive escalation paths, perform root-cause analysis, and partner with engineering, data management,
Job description
Reveleer is seeking a Manager of Retrieval Operations to lead the retrieval program for a high-visibility client launch. This remote role oversees AI-enabled voice agents and human PSRs, ensuring SLA-aligned chase volumes and performance reporting.
You will manage staffing, capacity planning, and cross-functional partnerships to deliver results from onboarding through quarterly reviews. You will drive escalation paths, perform root-cause analysis, and partner with engineering, data management,
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