AI Editor for Conversational Shopping

Amazon; Seattle (WA); On-site; Full time

Job description

Description

Amazon is seeking an AI Editor who is passionate about technology, innovation, and the customer experience. This is an opportunity to join the high-performing team behind Alexa for Shopping, Amazon’s generative AI-powered shopping assistant. Alexa for Shopping makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more.

The AI Editor will be responsible for improving the fluency of our AI models through human-in-the-loop evaluations and LLM judge audits. They will uphold and contribute to quality, style, and tone guidelines, while using customer feedback to continually improve Amazon’s ability to be helpful to customers. Cross-functional partnership will be key, as this team works across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements.

This role requires exceptional written and oral communication skills, excellent judgment, strong project management, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.

About the team

The Conversational Shopping team is creating innovative and helpful experiences for Amazon's customers. Using AI, we're creating the next evolution in shopping.

Basic Qualifications

• Bachelor's degree in English, Communications, Linguistics, or a related field
• 2+ years of technical writer, editor, or content strategist experience
• Experience with human-in-the-loop AI evaluation, prompt engineering, or AI model quality assessment

Preferred Qualifications

• Experience working cross-functionally across marketing, product management, analytics, UX, and research
• Experience in content creation or copy editing, including online publishing
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 28.00 - 49.00 USD hourly

USA, WA, Seattle - 25.00 - 44.00 USD hourly