AI-Driven Tech Support Lead — Hybrid + Equity

Hercules; San Francisco (CA); On-site; USD 100,000 - 250,000; Full time

Benefits offered by this job

Healthcare

AI productivity tools

Vacation policy

Office lunches/dinners

Equity

Job summary

Hercules, an AI app builder in San Francisco, seeks a technical customer support specialist to lead our support team. You will handle tier 1–3 tickets, collaborate with engineers, and build automations to scale throughput.

Ideal candidates have strong communication, experience with high ticket volumes (100–150 per day with AI help), prior support roles, and Stripe familiarity. In-office SF with selective remote options for exceptional candidates, plus generous benefits and equity.

Qualifications

• Excellent communication skills with a high bar for clarity and customer service.
• Experience handling support tickets in a fast-paced environment.
• Familiarity with Stripe payments and admin operations.
• Experience collaborating with engineering teams to resolve issues.

Responsibilities

• Resolve tier 1 tickets (general platform Q&A).
• Resolve tier 2 tickets (billing and admin operations).
• Collaborate with engineers to resolve tier 3 tickets.
• Build/maintain AI automations to increase output.

Tools

Stripe

Job description

Hercules, an AI app builder in San Francisco, seeks a technical customer support specialist to lead our support team. You will handle tier 1–3 tickets, collaborate with engineers, and build automations to scale throughput.

Ideal candidates have strong communication, experience with high ticket volumes (100–150 per day with AI help), prior support roles, and Stripe familiarity. In-office SF with selective remote options for exceptional candidates, plus generous benefits and equity.