AI-Driven Customer Support Coach & Career Mentor

Leland; United States; Remote; USD 60,000 - 90,000; Part time

Job summary

Leland is building the home for ambition in the age of AI and seeks an experienced Customer Support Coach to guide clients in breaking into or growing within customer support roles.

The role involves teaching core issue resolution, troubleshooting, and technical support skills, plus helping clients with resume, interview prep, networking, and salary negotiation. Sessions are hosted virtually with flexible hours and rates.

Qualifications

• Hands-on experience in customer support.
• Strong track record of resolving issues and keeping customers satisfied.
• Clear, structured coaching approach to guide clients through technical and career growth.

Responsibilities

• Coach clients on core issue resolution, troubleshooting, and technical support skills.
• Help clients strengthen customer satisfaction and customer feedback analysis practices.
• Provide resume review, LinkedIn review, and cover letter guidance, plus interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles.
• Host sessions virtually, set own hours and rates, and collaborate with the team to deliver a high-quality coaching experience.

Skills

Customer support

Coaching

Technical support

Career guidance

Interview preparation

Job description

Leland is building the home for ambition in the age of AI and seeks an experienced Customer Support Coach to guide clients in breaking into or growing within customer support roles.

The role involves teaching core issue resolution, troubleshooting, and technical support skills, plus helping clients with resume, interview prep, networking, and salary negotiation. Sessions are hosted virtually with flexible hours and rates.