AI Deployment Manager

Fdetimes; United States; Remote; USD 120,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid parental leave

Monthly Health & Wellness allowance

Work-from-home office stipend

Lunch reimbursement for in-office

Flexible PTO

Job summary

Cresta is hiring an AI Deployment Manager in the United States to own end-to-end customer AI deployments, turning ambitious initiatives into live, adopted solutions that drive measurable business outcomes.

You'll work hands-on with customers, leading complex projects and collaborating with product, engineering, and GTM to deliver value at scale. This role offers a strong impact with growth opportunities.

Qualifications

• Experience leading technical or AI-driven SaaS implementations.
• Strong project management with a consultative, customer-first mindset.
• Comfort working with technical concepts, data, and analytics.
• Ability to translate complex technology into clear, actionable plans.
• Bias toward execution, outcomes, and ownership.
• Thrives in fast-paced, high-growth environments.

Responsibilities

• Lead end-to-end customer deployments of AI solutions.
• Deliver deployments on time with defined success metrics.
• Collaborate with product, engineering, and GTM teams.
• Turn complex initiatives into actionable plans.

Skills

AI deployments

SaaS implementations

Project management

Customer-facing

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands‑on, customer‑facing, and deeply embedded in how Cresta delivers value at scale.

What Success Looks Like

• Customers launch AI solutions that actually get used—and drive real business outcomes
• Deployments run smoothly, on time, and against clearly defined success metrics
• Customers leave deployment confident, excited, and ready to scale
• Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
• You consistently turn complexity into forward progress

Qualifications We Value

• Experience leading technical or AI-driven SaaS implementations
• Strong project management skills paired with a consultative, customer-first mindset
• Comfort working with technical concepts, data, and analytics
• Ability to translate complex technology into clear, actionable plans
• Bias toward execution, outcomes, and ownership
• Thrives in fast-paced, high-growth environments

Why You’ll Love This Role

• You’ll own some of the most visible and impactful work at Cresta
• You’ll work hands‑on with cutting-edge AI used by leading enterprises
• You’ll partner deeply with customers and see the impact of your work firsthand
• You’ll collaborate with world‑class teams across product, engineering, and GTM
• You’ll help define what "great AI deployment" looks like at scale

Perks & Benefits

• Medical, dental, and vision plans designed to support you and your family
• Paid parental leave
• Monthly Health & Wellness allowance
• Work-from-home office stipend
• Lunch reimbursement for in‑office employees
• Flexible PTO

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $120,000 - $175,000 + Bonus + Equity

Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [e-mail] (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.