AI Center/Space Supervisor & Coordinator - *AI Makerspace*

Northeastern University; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Northeastern University is seeking an AI Center Lead to manage the AI Makerspace, oversee operations, staffing, and resources, and drive engaging programs for students, faculty, staff, and partners.

The role emphasizes hands-on AI tools, user-centric design, and collaboration with teaching and IT leadership to scale impact and ensure exceptional learner experiences across the university.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 3+ years of experience in operations management, program management, innovation centers, makerspaces, technology labs, experiential learning environments, or related functions.
• Demonstrated experience managing complex programs and projects.
• Experience supervising student employees, graduate assistants, or professional staff.
• Hands-on experience using a broad range of AI tools and platforms, including generative AI applications, agent-based systems, workflow automation tools, and AI-powered productivity technologies.

Responsibilities

• Oversee day-to-day operations of the AI Makerspace including facility management, technology resources, operating procedures, scheduling, vendor coordination, and service delivery.
• Develop and deliver programs and events.
• Build and support the AI community.
• Manage partnership engagement and events.
• Measure performance and support strategic growth.

Skills

Operations management

Program management

People management

AI tools & platforms

Event planning

Education

Bachelor's degree

Master's degree preferred

Job description

The AI Center Lead (AI Makerspace Operations & Community Manager) is responsible for the day-to-day management, operations, programming, and community engagement activities of Northeastern University's AI Makerspace. This role serves as the primary operational lead for the Makerspace, ensuring that students, faculty, staff, and external partners have access to high-quality AI learning experiences, resources, events, and support services.

The Manager oversees Makerspace operations, student staffing, workshops, events, and technology resources while supporting the strategic growth of AI initiatives across the university. The position works closely with AI Teaching and Learning leadership, Information Technology Services, faculty, and external partners to ensure the AI Makerspace delivers measurable impact and an exceptional user experience.

The ideal candidate will be highly organized, customer-focused, entrepreneurial, and passionate about building communities around emerging technologies. This individual should possess deep hands-on experience using a wide range of AI tools, platforms, and agent-based systems and be comfortable demonstrating, teaching, and supporting others in their use. The successful candidate will have experience exploring and designing AI-enabled workflows and helping individuals and teams leverage AI to enhance learning, productivity, creativity, and problem-solving. This individual must be comfortable managing multiple workstreams simultaneously while creating a welcoming, innovative environment for learners and partners.

This position supervises 10 students and indirect supervision of faculty facilitators, workshop instructors, and industry speakers.

MINIMUM QUALIFICATIONS

• Bachelor's degree required; Master's degree preferred.
• 3+ years of experience in operations management, program management, innovation centers, makerspaces, technology labs, experiential learning environments, or related functions.
• Demonstrated experience managing complex programs and projects.
• Experience supervising student employees, graduate assistants, or professional staff.
• Demonstrated hands-on experience using a broad range of AI tools and platforms, including generative AI applications, agent-based systems, workflow automation tools, and AI-powered productivity technologies.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Manage AI Makerspace Operations: Oversee day-to-day operations of the AI Makerspace including facility management, technology resources, operating procedures, scheduling, vendor coordination, and service delivery. Ensure the Makerspace provides a seamless and high-quality experience for students, faculty, staff, and visitors.
• Develop and Deliver Programs and Events.
• Build and Support the AI Community.
• Manage Partnership Engagement and Events.
• Measure Performance and Support Strategic Growth.