AHS Operations Senior Associate

Pronto; United States; Remote; USD 75,000 - 120,000; Full time

Job summary

Pronto AI is seeking a remote Field Operations Specialist to support deployment of autonomous haulage systems across mine sites. You will monitor progress, document issues, and coordinate with on-site teams and Pronto HQ across time zones.

The role requires 3–7 years in mining or heavy industrial operations, plus experience with technology rollouts. Occasional short-term travel and strong communication are essential for success.

Qualifications

• 3–7 years in mining, heavy equipment, or industrial field operations.
• Experience operating remotely on active mine site projects.
• Exposure to autonomy, remote operations, telematics, or machine control systems is a plus.
• Strong organizational and cross-site communication skills.
• Willingness to travel short-term.

Responsibilities

• Remotely support deployment of Pronto’s AHS across mine sites, tracking setup and commissioning progress.
• Track site-level issues and elevate blockers to Field Operations Manager and engineering teams.
• Coordinate logistics remotely with customer site teams, including permitting and equipment readiness.
• Monitor production and administrative delays against project milestones with structured trackers.
• Support customer training sessions on Pronto technology remotely, and assist with handover documentation.
• Serve as a remote point of contact for routine operational questions to Pronto HQ.
• Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel.
• Travel short-term to customer sites as needed for hands-on troubleshooting or in-person coordination.

Skills

Organizational skills

Cross-site communication

Verbal and written communication

Travel readiness

Remote operations experience

Education

Mining Engineering degree

Related technical field

Job description

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

• Remotely support deployment of Pronto’s autonomous haulage system (AHS) across multiple mine sites, tracking truck bring-up, rover installation, and system commissioning progress
• Track and document site-level issues (equipment faults, comms failures, installation delays) reported by on-site teams, and elevate blockers to the Field Operations Manager and engineering teams
• Coordinate logistics remotely with customer site teams, including permitting, work authorizations, and equipment/route readiness, via calls, Slack, and shared trackers
• Monitor production and administrative delays against project milestones, maintaining structured trackers for visibility across distributed stakeholders
• Support customer training sessions on Pronto technology remotely, and assist with handover documentation to the mine’s operations team
• Serve as a remote point of contact for routine operational questions, keeping Pronto HQ informed through regular status updates
• Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel, flagging gaps for follow-up
• Travel short-term to customer sites as needed when issues require hands‑on troubleshooting or in‑person coordination

What we’re looking for

• 3–7 years of experience in a mining, heavy equipment, or industrial field operations environment
• Comfortable operating remotely on active mine site projects, understanding production and safety‑critical environments without needing daily physical presence
• Prior exposure to technology rollouts (autonomy, remote operations, telematics, or machine control systems) is a strong plus
• Strong organizational skills, with the ability to track multiple open issues across sites and time zones and communicate status clearly
• Comfortable working async and coordinating across time zones with international customer sites
• Willingness to travel short‑term (days to a couple weeks) when a site requires in‑person troubleshooting
• Clear verbal and written communication skills for coordinating across customer and internal teams without in‑person contact
• Degree in Mining Engineering, a related technical field, or equivalent hands‑on industry experience preferred

Why join us

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What else you need to know

This is a remote role. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together.

Ready to join us as we serve those who serve others?

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