Agentic Experience Product Manager

J.P. Morgan; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Chase is seeking a Product Manager for the Agentic Experiences team to shape the future of conversational AI surfaces. You will own the agentic container, its features and interactions, and guide the end-to-end product lifecycle from discovery through rollout, ensuring customer value and safety in probabilistic AI interactions.

You will partner with Design, Tech, and cross-functional teams to drive scalable, resilient product delivery while measuring quality and impact across iterations.

Qualifications

• 5+ years of experience or equivalent in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, including for AI-powered customer-facing features whose output is probabilistic rather than deterministic.
• Working fluency in how modern agentic systems behave — large language models, orchestration, context and memory
• Experience defining quality measurement for AI experiences, such as evaluation design, human review, or guardrail testing

Responsibilities

• Develops a product strategy and vision for the agentic conversational container that delivers value to customers
• Owns the features and interactions within the container — conversation starters, chat and action history, and generative UI components — and defines the multi-turn behavior, disclosure, confirmation, and fallback moments that make an agentic experience feel safe
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition, informed by conversation analytics and transcript review
• Owns the roll‑out strategy: eligibility, phasing, controlled release, adoption targets, and the readiness criteria that gate each expansion
• Partners with Design, Tech, and other cross‑functional teams on reusable conversational patterns

Skills

Product strategy

Lifecycle management

AI product leadership

Agentic systems

Quality measurement

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager on the Agentic Experiences team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You own the agentic conversational container — the persistent surface where customers meet our agents — including the features and interactions within it and the strategy for rolling it out to customers. As a core leader, you are responsible for acting as the voice of the customer and developing products that provide customer value in an experience whose behavior is probabilistic, not scripted. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and vision for the agentic conversational container that delivers value to customers

• Owns the features and interactions within the container — conversation starters, chat and action history, and generative UI components — and defines the multi-turn behavior, disclosure, confirmation, and fallback moments that make an agentic experience feel safe

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition, informed by conversation analytics and transcript review

• Owns the roll‑out strategy: eligibility, phasing, controlled release, adoption targets, and the readiness criteria that gate each expansion

• Partners with Design, Tech, and other cross‑functional teams on reusable conversational patterns

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, including for AI-powered customer-facing features whose output is probabilistic rather than deterministic

• Working fluency in how modern agentic systems behave — large language models, orchestration, context and memory

• Experience defining quality measurement for AI experiences, such as evaluation design, human review, or guardrail testing

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience with conversational or assistant products, or generative UI assembled at runtime

• Applied knowledge of accessibility standards in dynamic interfaces

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

Benefits & Compensation

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics