Agentic Commerce Senior Manager | Banking

Accenture; Columbus (OH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Job summary

Accenture in Columbus, Ohio seeks a Senior Manager to guide digital transformation initiatives for banking clients. This role involves managing the integration of AI technologies with traditional banking platforms and collaborating with multidisciplinary teams to enhance customer experiences.

The ideal candidate has at least 10 years of consulting experience in financial services, focusing on digital platform strategies and API integrations. Accenture offers competitive pay and a comprehensive benefits package.

Qualifications

• 10+ years of experience in consulting, digital strategy, or technology strategy within financial services.
• Experience with digital banking platforms, fintech ecosystems, and API-based integrations.
• Proven ability to manage cross-functional teams.

Responsibilities

• Lead major workstreams modernizing banking product distribution.
• Design strategies connecting banking platforms with fintech partners.
• Ensure real-time decisioning and machine-consumable data.

Skills

Digital transformation

Customer experience

API-based integrations

AI-driven customer experiences

Stakeholder management

Education

Bachelor’s degree in Business, Computer Science, Engineering, or related field

Job description

Overview

We are seeking a Senior Manager to help lead the delivery of agentic commerce and digital ecosystem transformation programs for banking clients. This role sits directly below the Managing Director / Partner and will be responsible for translating strategic vision into actionable programs that modernize how banks structure, distribute, and optimize financial products across digital platforms and emerging AI‑driven ecosystems.

As financial services customer journeys evolve beyond traditional websites and apps toward AI‑mediated discovery, conversational interfaces, and intelligent agents, banks must modernize their platforms, product data, content ecosystems, and integration architectures. This Senior Manager will play a critical role in helping clients operationalize these changes by leading key workstreams across platform architecture, digital discoverability, content ecosystems, and AI‑ready data infrastructure.

You will lead multidisciplinary teams across strategy, technology, and experience disciplines to deliver scalable solutions that enable financial institutions to surface products across digital channels, partner ecosystems, and intelligent agent environments. The ideal candidate combines financial services expertise, digital platform strategy, and strong program leadership with an understanding of how emerging AI technologies are reshaping banking experiences.

Responsibilities

• Lead major workstreams that modernize how banking products and services are distributed across digital platforms and partner ecosystems.
• Design and implement strategies that connect banking platforms with fintech partners, marketplaces, and digital ecosystems.
• Define integration approaches using APIs, service layers, and product data feeds to support scalable financial product distribution.
• Lead solution development for platform modernization initiatives supporting future digital banking experiences.
• Translate strategic client objectives into executable architecture, delivery plans, and implementation roadmaps.
• Architect schemes and structured frameworks aligned to AI retrieval and reasoning models.
• Ensure product, pricing, availability, policy, and review data are machine‑consumable and consistently exposed.
• Design entity‑layer clarity that reduces ambiguity for LLM interpretation.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real‑time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI‑assisted transactions.
• Optimize structured data for Retrieval‑Augmented Generation environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.
• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.
• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision‑making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Serve as a key client‑facing leader responsible for delivering complex transformation programs.
• Manage multi‑disciplinary teams across strategy, technology, design, and analytics.
• Lead client workshops, working sessions, and executive updates.
• Translate complex technical and strategic concepts into clear recommendations for senior client stakeholders.
• Ensure delivery excellence across large transformation engagements.
• Help shape the evolution of Accenture’s capabilities at the intersection of banking, AI, and digital ecosystems.
• Identify emerging technologies and trends impacting banking customer experiences and distribution models.
• Contribute to internal thought leadership on digital banking transformation and agentic commerce.
• Collaborate across Accenture Song, Technology, and Strategy teams to develop new capabilities and offerings.

Basic Qualifications

• 10+ years of experience in consulting, digital strategy, or technology strategy within financial services; experience must include:
• Digital transformation, customer experience, or platform‑related initiatives.
• Strong understanding of digital banking platforms, fintech ecosystems, and API‑based integrations.
• Experience with AI‑driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
• Understanding of digital marketing, content strategy, or product experience optimization.
• Experience collaborating with engineering leadership to prioritize AI‑readiness initiatives on technical roadmaps.
• Proven ability to lead complex programs and manage cross‑functional teams.

Preferred Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Excellent communication and stakeholder management skills with the ability to influence senior client leaders.
• Experience developing strategic roadmaps and translating them into actionable delivery plans.
• Passion for innovation and shaping the future of digital financial services.
• Comfortable with travel.

Compensation & Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. The job posting is active until 07/24/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Accommodations

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.

Other Employment Statements

Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. At Accenture a criminal conviction history is not an absolute bar to employment.