Agentforce Success Architect

Salesforce; Myrtle Point (OR); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Salesforce is seeking an Agentforce Success Architect to lead AI agent design, orchestration, and automation for strategic customers. You will leverage Data360 grounding and real-time data to shape agent architectures and deployment across sales, service, and marketing.

The role emphasizes collaboration with executives and cross-functional teams to deliver measurable ROI. Preferred candidates have experience with Data360, Salesforce Clouds, and hands-on coding in Python/Java/SQL, in a hybrid,

Qualifications

• Ability to analyze, design, and optimize business processes focusing on agent architecture and automation.
• Deep understanding of AI agent design principles including topics, actions, prompts, and orchestration.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Proactive, self-starting with remote collaboration and data ethics awareness.

Responsibilities

• Serve as a trusted Agentforce SME for the Success Architect org and data foundations like Data360.
• Engage with Signature and Strategic customers to evaluate optimization strategies for architecture and solution design.
• Identify capability gaps and design architect solutions through customization.
• Facilitate executive discussions, aligning technology strategy to business value and ROI.
• Run playbooks aligned with the engagement catalog for Agentforce customers.
• Build relationships with internal and external partners to support growth.
• Drive thought leadership through mentoring and knowledge sharing.

Skills

Excellent communication skills

Cross-functional collaboration

Analytical thinking

Remote collaboration

Data ethics awareness

Education

Bachelor's degree or equivalent

Tools

Data360

Python

Java

SQL

.NET

Job description

Role overview

As an Agentforce Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation. Agentforce is Salesforce's platform for building and deploying autonomous AI agents that take action across sales, service, and marketing. These agents rely on trusted, unified data to make real-time, context-aware decisions, which is where Data360 comes in. A working knowledge of how Data360 fuels Agentforce (grounding, harmonized customer data, real-time signals) is valuable in this role, even though the core focus is agent architecture, design, and deployment.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Your Impact

As an Agentforce Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce's agentic AI capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Team Work

Collaboration is at the core of our success, and as an Agentforce Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements

• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Experience

• Experience with Data360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data
• Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions
• Experience in programming languages such as Python, Java, .Net, SQL
• Note: This role is office-flexible, and the expectation is to work from the office three days per week.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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