Agente de bureau - service de la formation

SAIC; Virginia; In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

SAIC seeks an entry-level Call Center Agent to support the US Department of Transportation as part of our Defense & Civilian Sector. You will handle basic technical and process questions from DOT employees and contractors via phone and email, delivering courteous, high-quality service.

As a Tier 1 Agent, you will assist with service requests, document case records, and escalate complex issues. The role requires teamwork, US residency, and the ability to obtain the HDI certification within 6

Competenze

• High School diploma and 1–2 years IT help desk experience.
• Willing to obtain HDI Customer Service Certification within 6 months.
• U.S. citizen or green card holder residing in the U.S.
• Ability to work effectively in a fast-paced, team-based support role.

Mansioni

• Provide basic technical and process assistance over the phone and via Email.
• Support IT service desk by providing end-user support via phone, e-mails, self-service requests and walk-ins.
• Provide detailed answers on Windows & Office applications and escalate complex issues.
• Create and maintain case management records of daily problems and remedial actions.
• Assist with processing of Service Requests as a Tier 1 Agent.

Conoscenze

Windows OS

Microsoft Office

Customer service

Formazione

High School Diploma

HDI Customer Service Certification (eligible)

Descrizione del lavoro

SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role may not be immediately available.

Provide basic technical and process assistance over the Phone and via Email.

Provide friendly, courteous support of all DOT employees and contractors.

departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.

As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.

Shifts are M-F 7am-7pm EST.

Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.

Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.

Researches customer concerns and find appropriate resolutions.

Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.

Must be willing to work effectively within a team environment in a fast-paced support role.

Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.

S. citizen or green card holder who has resided in the U.SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

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