Agent Payment Specialist

Quility Insurance; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

Disability insurance

Job summary

A modern Insurtech company is seeking an Agent Payment Specialist to manage commission and bonus payments for agents. Responsibilities include preparing payment reports, auditing data, and supporting agents with payment inquiries. Ideal candidates will have a Bachelor's degree and strong analytical skills, alongside excellent communication abilities. Benefits include medical insurance, 401(k), and tuition assistance. This is a full-time position based in the United States.

Qualifications

• Proven experience in customer service and data analysis.
• Exceptional written and verbal communication skills.
• Self-motivated, organized, and proactive in driving tasks.

Responsibilities

• Prepare and analyze weekly payment reports.
• Audit third-party payment processing reports.
• Research and resolve discrepancies in files.

Skills

Analytical skills

Communication skills

Attention to detail

Time management

Problem-solving

Education

Bachelors or Associate degree

Tools

Microsoft Office Suite

Excel

Job description

Join to apply for the Agent Payment Specialist role at Quility Insurance

This range is provided by Quility Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Job Summary

The Agent Payment Specialist plays a vital role in ensuring the accuracy, timeliness, and transparency of commission and bonus payments for our agent network. This position oversees all payment-related programs, prepares weekly reports, maintains comprehensive payment archives, and serves as the primary point of contact for agent inquiries. The ideal candidate will possess strong analytical and communication skills, a keen eye for detail, and the ability to collaborate across teams to improve and streamline payment processes.

Responsibilities

• Prepare and analyze weekly payment reports, ensuring precision and consistency.
• Track and validate incoming commissions and related transactions.
• Audit third-party payment processing reports to ensure data accuracy and compliance.
• Perform complex calculations involving proprietary systems and policy values.
• Maintain up-to-date knowledge of program rules and regulations to effectively support agents.
• Research and resolve discrepancies in files, records, and commission data.
• Reconcile weekly and monthly payment balances and collaborate with Accounts Receivable to resolve outstanding items.
• Partner with internal teams, including Payroll and Accounting, to ensure smooth payment processing.
• Interpret and communicate agent performance data to address program-related questions.
• Manage a high volume of inbound and outbound communications with accuracy and professionalism.

Qualifications

• Bachelors or Associate degree with proven experience in customer service and data analysis.
• Strong analytical ability to review and interpret commission records and payment data. Excellent attention to detail and commitment to data accuracy.
• Exceptional written and verbal communication skills with a professional and service-oriented approach.
• Advanced Excel proficiency and strong command of Microsoft Office Suite.
• Proven time management and prioritization skills in a fast-paced environment.
• Customer service mindset with experience supporting internal or external stakeholders.
• Strong aptitude for problem-solving and cross-departmental collaboration.
• Self-motivated, organized, and proactive in driving tasks to completion.

Company Summary

Quility is a modern Insurtech company transforming how life insurance and financial wellness solutions are designed, delivered, and experienced. By blending advanced technology, data-driven insights, and a human-first approach, we empower agents and partners to offer streamlined, fully digital insurance experiences at scale. With thousands of independent agents nationwide and a growing suite of proprietary platforms and products, we are redefining the future of insurance distribution. Our corporate team drives innovation across every touchpoint, enabling families across America to access the protection and peace of mind they deserve. At Quility, we’re not just keeping up with industry change, we’re leading it.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, building access is limited to two sets of stairs and may require lifting or moving objects up to 30 lbs. The employee is frequently required to sit for long periods of time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Accounting/Auditing and Finance
• Insurance

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Tuition assistance
• Disability insurance

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