Agent - Luggage (On-Call)

The Venetian Las Vegas; Las Vegas (NV); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Venetian Las Vegas is seeking an Agent – Luggage to transport guest luggage, escort guests, and introduce hotel services. This role supports a seamless arrival and departure experience while promoting hotel features and ensuring safety.

You will maintain knowledge of departmental policies, respond to guest inquiries, demonstrate room technology, and assist with off-property requests using House Cars. Qualifications include 1 year luggage/bellman experience, US work authorization, high school

Qualifications

• Must communicate clearly and effectively in English.
• Strong interpersonal skills for guest and team interactions.
• Able to work varied shifts including nights, weekends and holidays.

Responsibilities

• Create a delightful arrival and departure experience, escort guests, handle, deliver and store luggage as needed.
• Anticipate guests' needs, respond promptly, acknowledge guests at all times.
• Maintain knowledge of departmental policies and standards.
• Be familiar with hotel services/features and local attractions to answer guest questions.
• Explain hotel and suite facilities and features to guests.
• Demonstrate guest room technology on arrival.
• Drive House Cars to fulfill guest requests off property.

Skills

English communication

Interpersonal skills

Shift flexibility

Education

High school diploma

Job description

Position Overview:

The primary responsibility of the Agent – Luggage is to transport guest luggage to and from their assigned room while selling the hotel services and features to our guests.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities:

• Create a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing guest luggage when needed in order to create an overall satisfactory experience for the guest.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Identify and explain hotel and suite facilities and features to guests.
• Must be familiar with and able to demonstrate the guest room technology upon guest arrival.
• Drive House Cars in order to complete off property requests by guests and/or management.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Must be able to obtain and maintain a valid Nevada Driver’s License and any other certification or license, as required by law or policy.
• 1 year of experience as a Luggage Agent or Bellman in a hotel or resort.
• Current DMV report.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
• Must be able to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
• Must be able to operate a vehicle in order to complete specific guest requests.