Agent in Charge

MUV; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

MUV is seeking an Agent in-Charge to deliver outstanding customer service, educational consulting, and accurate patient records where applicable. The role includes inventory responsibilities and supervising staff under the AGM’s direction in a fast-paced cannabis retail setting.

The position requires 2+ years in retail/hospitality, a 21+ age minimum, and readiness to learn industry regulations while engaging customers about cannabis products and their uses as wellness items. Training provided.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product use.
• Flexibility to work weekends and holidays.
• Ability to operate office equipment and software (Word, Excel, email).
• Learn and understand Federal, State, and local cannabis laws and safety rules.

Responsibilities

• Greet customers and provide exceptional service.
• Assist in inventory cycle counts and report discrepancies.
• Handle cannabis product from vault to sales staff for distribution.
• Educate customers on cannabis products as wellness items (not medical advice).
• Open/close store as directed by AGM or GM.
• Ensure accurate tagging and paperwork with state/local regulations.
• Reconcile physical inventory with state tracking and POS systems.
• Verify online orders before pickup and support product/ POS inquiries.
• Build rapport with regular customers to promote return visits.
• Maintain a clean, organized, and sanitized storefront.

Skills

Retail experience

Hospitality experience

Customer service

Word

Excel

Regulatory knowledge

Tools

POS system

State tracking system

Inventory management software

Job description

The Agent in-Charge is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management. In addition, they will provide support and direction to dispensary staff at the direction of the AGM.

This role is expected to spend 30% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory.

Essential Duties and Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.
• Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the AGM or GM.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Confirm online orders are completed and accurate prior to pick-up
• Assist Cannabis Advisors with any product or POS System questions.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.
• Other duties as assigned.

Minimum Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 35 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.