Agent Front Desk

IHG Hotels; Texas; Presencial; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical/dental/vision

401k

Insurance

Descripción de la vacante

IHG Hotels in Texas is seeking a friendly front desk associate to greet guests, manage check-ins and check-outs, and handle bookings with upsell opportunities. You will process cash and card transactions, answer questions, and act as a brand ambassador to deliver memorable stays.

The role requires flexibility for night, weekend, and holiday shifts, plus good communication and basic computer skills. A high school diploma is expected; multilingual abilities are a plus.

Formación

• Front desk or guest service experience preferred.
• Basic maths and computer literacy required.
• Multilingual abilities are a plus but not required.
• Ability to lift up to 50lbs (23 kg) and perform physical tasks.
• A college degree is a bonus but not essential.

Responsabilidades

• Greet guests and manage check-in/check-out efficiently.
• Handle guest bookings and upsell opportunities.
• Process cash and card transactions accurately.
• Provide local information and assist with inquiries.
• Maintain safety and security procedures and report incidents.
• Keep guests informed about events and the day's schedule.
• Act as a brand ambassador through professional appearance.
• Support colleagues with additional duties as needed.

Conocimientos

Communication skills

Front desk experience

Problem solving

Fluency in local language

Tech-savvy

Flexible shifts

Educación

High school diploma or equivalent

Descripción del empleo

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $15.23 to $16.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

Who we are

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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If you require reasonable accommodation during the application process, please click here.

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Salary: USD 15.23 - 16.56 Hourly