Agent Front Desk

IHG Hotels; Texas; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

Insurance

401k

Many other benefits

Job summary

IHG Hotels is seeking a front desk/guest services associate in Texas to warmly welcome guests, manage bookings, and handle check-in and check-out with ID verification and key issuance. You will acknowledge IHG Rewards Club members, upsell stay enhancements, process cash and card transactions, and respond to guest requests.

The role requires excellent communication, problem-solving, and flexibility for night/weekend shifts, with a high school diploma as a baseline and a degree being a bonus.

Qualifications

• Communication with guests; address concerns and compliments.
• Strong problem-solving to turn issues into memories.
• Fluency in local language; extra languages a plus.
• Literate and tech-savvy: reading, writing, basic maths, computers.
• Flexibility for night, weekend, and holiday shifts.
• At least a high school diploma; college degree a bonus.
• Experience in front desk or guest services preferred (1 year).
• Physical ability to lift up to 50 lbs (23 kg).

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge IH Rewards Club members and returning guests in person or by phone.
• Take and manage guest bookings, upsell, and explain stay enhancements.
• Handle cash and credit transactions.
• Check guests in/out: collect IDs, issue keys, manage safes.
• Record guest preferences and respond to messages and requests.
• Serve as trusted guest contact and assist with billing questions and local info, involve management when needed.
• Follow safety procedures and report incidents; wear required gear.
• Maintain brand appearance as a courteous ambassador; stay aware of daily events.
• Support colleagues with ad-hoc duties as needed.

Skills

Communication skills

Problem solving

Fluency in local language

Tech savviness

Flexibility

Front desk/guest service experience

Physical strength

Education

High school diploma or equivalent

College/university degree (bonus)

Job description

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $16.00 to $16.56.

• paid time off
• medical/dental/vision
• insurance
• 401k
• many other benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

Who we are

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please click here .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Salary: USD16.00 - 16.56 Hourly