Agent Experience Manager

Compass Real Estate - Peninsula; Bridgehampton (NY); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Bonuses

Benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass Real Estate - Peninsula is seeking an Agent Experience Manager to be the first point of contact for agents joining Compass. The role will manage the office, train on tools, assist with marketing, and support with various administrative tasks.

You will help ensure a world-class agent experience, working 100% in the Bridgehampton, NY office and collaborating across teams to drive adoption of Compass technology and services.

Qualifications

• 2–3 years of experience in customer service, hospitality, or operations.
• Real estate experience is a plus.
• Passion for supporting and serving agents.
• Ability to establish credibility with agent decision-makers and influencers.
• Great listening skills and empathy for customer pain points.
• Desire to foster in-office community and engagement.
• Strong problem-solving and analytical abilities.
• Excellent communication and relationship-building skills.
• Meticulous attention to detail and highly organized.
• Willingness to work in-office during standard hours; able to lift up to 25 lbs.

Responsibilities

• Be the in-office face for Compass agents and guests, fielding questions and resolving issues.
• Provide basic marketing support using templates and liaise with marketing for complex requests.
• Troubleshoot tech, devices, and conference room hardware.
• Maintain office appearance, mail, supply inventory, and event setup; escalate facilities issues.
• Provide ad-hoc administrative support such as data entry and meeting prep.
• Promote Compass technology adoption through 1:1 and group training.
• Collaborate with National Onboarding team on strategy and logistics for welcoming new customers.
• Work with other teams to channel questions and feedback from agents.
• Support office-wide projects like new openings and national initiatives.
• Be a culture carrier promoting positive change.

Skills

Customer service

Hospitality

Operations

Real estate

Communication

Problem solving

Organized

Creative writing

Team collaboration

Office presence

Tools

Marketing templates

CRM basics

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. This role is 100% in office in Bridgehampton, NY (2424 Main St).

At Compass You Will

• Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings
• Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Partner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For

• 2-3 years of experience in customer service, hospitality, or operations
• Previous experience in real estate a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work autonomously and possesses a strong bias towards action
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The base pay range for this position is $26.00 - $30.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice