Agent Cross-Utilized COS

Trego Dugan Aviation Of Grand Island Inc; Colorado Springs (CO); On-site; USD 18,000 - 26,000; Part time

Job summary

Trego Dugan Aviation Of Grand Island Inc in Colorado Springs seeks a part-time Ground Service Agent to support ticketing, boarding, baggage handling, and ramp operations. You will work outdoors in various weather conditions, ensuring safety and timely flight turnarounds.

The role requires 18+ years of age, a valid driver's license, ability to read/write English, and the ability to obtain a SIDA badge plus pass a pre-employment drug test. Weekend/overtime availability is expected.

Qualifications

• High school diploma or equivalent required.
• 18+ years old.
• Valid driver's license.
• Ability to read/write English.
• SIDA badge & pre-employment drug test.
• Authorized to work in the U.S.
• Open availability incl. nights, weekends & holidays.
• Complete required training.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on size/quantity, assign seats.
• Provide accurate arrival/departure times, procedures, regulations.
• Handle denied boarding: solicit volunteers, accommodate displaced customers, issue vouchers.
• Comply with FAA, airline, and airport regulations at all times.
• Enforce safety and security; protect ramp/operational zones.
• Assist customers with special needs during boarding.
• Load/unload baggage and cargo safely.
• Marshal aircraft to/from gates; assist with pushback.
• Perform aircraft interior cleaning and commissary duties as required.
• Communicate with team via two-way radio.
• Complete required training.
• Only perform tasks you are trained for.
• Report safety hazards immediately.
• Other duties as assigned by Station Leader.

Skills

Customer service

Teamwork

Safety compliance

English literacy

Bilingual (extra language)

Education

High school diploma or equivalent

Tools

Sabre

Amadeus

Job description

Part Time Laborer/Ramp Colorado Springs, CO, US

Salary Range: $16.00 To $16.00 Annually

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

GENERAL PURPOSE OF THE JOB:

At TDA AGH, our Ground Service Agents are the backbone of every successful flight. In this versatile, fast-paced role, you will deliver outstanding customer service to passengers using commercial and charter services while also supporting ramp operations, aircraft turnaround, and ground service activities. From the ticket counter to the tarmac, you will play a hands-on role in keeping the operation running safely and on time. If you are a people person who thrives under pressure, takes pride in doing the job right, and wants to grow in the aviation industry — this is your opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.

Handle denied boarding situations professionally — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.

Ensure strict compliance with FAA, airline, and airport regulations at all times.

Enforce safety and security measures and protect sensitive operational zones.

Assist customers with special needs, including those requiring support during boarding.

Load and unload baggage and cargo on and off aircraft safely and efficiently.

Marshal aircraft to and from gates; assist with aircraft pushback procedures.

Perform aircraft interior cleaning and commissary duties as required.

Communicate effectively with team members and other departments using a two-way radio.

Complete all required training.

Only complete tasks for which you are fully trained.

Report any safety hazard or incident immediately to your supervisor.

Other duties as assigned by the Station Leader.

REQUIREMENTS AND QUALIFICATIONS:

Required:

High school diploma or equivalent.

Must be at least 18 years of age.

Must possess a valid driver's license.

Must be able to read and write English.

Must be able to fulfill the requirements to obtain a SIDA (Secure Identification Display Area) badge and pass a pre-employment drug test.

Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.

Must have open availability including nights, weekends, and holidays.

Must successfully attend and complete all required training.

Preferred:

Prior customer service, hospitality, or airline/airport industry experience.

Experience in a physically demanding or outdoor work environment.

Bilingual or multilingual skills strongly valued.

Familiarity with airline reservation or check-in systems (e.g., Sabre, Amadeus, or similar).

WORK ENVIRONMENT:

Airport environment — both indoors and outdoors. Agents are exposed to a full range of weather conditions including extreme heat, cold, rain, and wind. The ramp is a high-activity area with aircraft, vehicles, and equipment operating in close proximity. Subject to constant noise, jet exhaust, and fumes. Personal protective equipment is required and provided.

PHYSICAL REQUIREMENTS:

Must be able to push, pull, and lift up to 70 lbs. continuously throughout the shift.

Must be able to carry a 70-pound suitcase from the floor to 18 inches, and carry a 70-pound suitcase with both hands for a distance of up to 25 feet.

Must have the physical dexterity to perform repetitive tasks and motions including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods.

Must be able to work effectively in extreme outdoor conditions and a high-pressure, time-sensitive environment.

Must have sufficient vision and physical ability to safely perform all essential functions of the position.

KEY COMPETENCIES:

Customer Focus: People-oriented and genuinely attentive to passenger needs; friendly, professional, and composed in all interactions.

Safety First: Consistently follows all safety regulations, uses PPE correctly, and reports hazards immediately — no shortcuts on the ramp or in the terminal.

Reliability & Accountability: Dependable, punctual, and self-directed; follows through on responsibilities with little or no supervision.

Composure Under Pressure: Maintains a calm, positive demeanor in fast-paced, high-stress situations including irregular operations and weather events.

Attention to Detail: Handles baggage and customer transactions carefully; follows procedures with precision.

Teamwork: Works cooperatively with customer service staff, ramp crews, and airline partners to deliver a seamless operation.

Adaptability: Open to change and varied tasks; ready to support wherever the operation needs it — counter, gate, or ramp.