Agent, Client Care, Geek Squad City

Best Buy; Brooks (KY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement tools

Well-being support

Job summary

Best Buy is seeking an Agent of Client Care in Brooks, KY to handle inbound and outbound client communications, research inquiries, and process payments via POS systems. You will coordinate with Geek Squad City, retail, and corporate partners to resolve repair status issues and ensure a smooth data recovery process.

The role requires 6 months of phone-based customer service experience, strong communication skills, and familiarity with Windows OS.

Qualifications

• 6 months experience with phone based customer service work.
• Strong written and verbal communication skills.
• Knowledge and application of Windows based operating systems.
• Ability to multitask while maintaining attention to detail.
• Able to sit for long periods of time.
• Able to work independently in a fast-paced team environment.

Responsibilities

• Respond to incoming Client calls and retail escalation as well as placing outbound calls concerning updates on Client repair or Data Recovery and keeping the Client informed through the repair process
• Research Client or part issues through proprietary systems and provide Client centric solutions to ensure a quality Client experience
• Responsible for accurately processing credit card transactions via POS
• Answer Client inquiries via email, phone or live chat in a professional manner while obtaining all necessary details of their concerns
• Utilize trained out knowledge of retail and repair functions including parts, shipping, receiving, and entitlement to effectively address customer concerns
• Communicate verbally and through written correspondence with GSC, retail and corporate partners about DRD, work completed, parts, warranty, entitlement and shipping

Skills

Phone-based customer service

Written and verbal communication

Windows operating systems

Multitasking

Independent work

Ability to sit for long periods

Job description

At Best Buy we bring technology products, services and solutions to people’s lives in meaningful ways. We believe in unleashing the power of our people and utilizing their unique talents, life experiences, beliefs and backgrounds to create incredible experiences for our customers.

Our Agent of Client Care is responsible for Client communication via inbound and outbound calling, researching Client inquiries and collecting payment through POS systems. The Manager will resolve any discrepancies or issues with the repair status or recovery of units by partnering with Geek Squad City, retail, corporate and Client.

Key accountabilities

• Respond to incoming Client calls and retail escalation as well as placing outbound calls concerning updates on Client repair or Data Recovery and keeping the Client informed through the repair process
• Research Client or part issues through proprietary systems and provide Client centric solutions to ensure a quality Client experience
• Responsible for accurately processing credit card transactions via POS
• Answer Client inquiries via email, phone or live chat in a professional manner while obtaining all necessary details of their concerns
• Utilize trained out knowledge of retail and repair functions including parts, shipping, receiving, and entitlement to effectively address customer concerns
• Communicate verbally and through written correspondence with GSC, retail and corporate partners about DRD, work completed, parts, warranty, entitlement and shipping

Basic Qualifications

• 6 months experience with phone based customer service work
• Strong written and verbal communication skills
• Knowledge and application of Windows based operating systems
• Ability to multitask while maintaining attention to detail
• Able to sit for long periods of time
• Able to work independently in a fast-paced team environment

Preferred Qualifications

• 6 months using proprietary systems
• Knowledge of computer hardware and data recovery processes
• Knowledge of UPS procedures and systems

What’s in it for you

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Salary range

• 17.39
• 25.21