Agent Card Specialist

Arizona Department of Administration; Phoenix (AZ); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Flexible hours

Student Loan Assistance Program

Job summary

The Arizona Department of Health Services is seeking a Health Program Manager 1 to oversee the marijuana license application process for adult-use and medical programs, coordinate with the Arizona Department of Public Safety for fingerprint cards, and ensure timely, compliant processing.

This role collaborates with IT for system enhancements, develops user manuals, and provides technical assistance to applicants and licensees, while maintaining confidentiality and statutory compliance.

Qualifications

• Public health principles and stakeholder engagement knowledge.
• State policies and regulations understanding; problem solving and facilitation.
• Experience with Lean methodologies and process improvement.

Responsibilities

• Managing daily application processing for marijuana licenses and agents.
• Outreach to ensure completeness and compliance of applications.
• Drafting and finalizing notices of denial/withdrawals.
• Handling fingerprint cards and coordination with DPS.
• Collaborating with IT for system testing and user education materials.
• Supporting legal liaison with notices and hearings.

Skills

Communication skills

Interpersonal skills

Database and systems development

Presentation skills

Prioritization and critical thinking

Education

Bachelor's in Public Health

Job description

Health Program Manager 1

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Job Location:

150 N. 18th Ave

Phoenix AZ 85007

Salary: 50,600.16

Grade: 20

This position is responsible for managing the application process for the 17,000 marijuana facility agents, dispensary agents and lab agents for the Adult-Use and Medical Marijuana programs, as well as working with DPS to ensure compliant fingerprint cards are submitted to DPS for the required background checks. This position must oversee and manage the application process and make recommendations for process/database improvements as needed. Must maintain an understanding of the Adult-Use and Medical Marijuana rules and statutes to process, track and manage deficiencies, ensure cards are processed in compliance with strict time frames, ensure ability to provide appropriate technical assistance, and communicate with the public and licensees with the strict confidentiality required by statute. Will work closely with IT to troubleshoot issues, propose system enhancements, perform user acceptance testing, and create user manuals and educational materials. Additional duties will include helping the Individual Licensing Team review and process applications and provide technical assistance for qualified patients and caregivers. This position also backs up our legal liaison in the enforcement of licensees, including: drafting statements of deficiencies and legal notices, and testifying at hearings.

Job Duties:

• Managing daily application processing of marijuana facility, dispensary and laboratory agent applications, tracking of all outgoing deficiencies, and ensuring licensing timeframes are not exceeded.
• Daily outreach to ensure applications are complete and in compliance.
• Drafting, vetting, and finalizing of Notices of Denial and Withdrawals for the Adult-Use and Medical Marijuana Programs.
• Handle and process fingerprint cards for transfer to the Arizona Department of Public Safety.
• Work with IT to troubleshoot system issues, propose enhancements, complete user acceptance testing, and create user education materials.
• Assist the Legal liaison, including drafting Statements of Deficiencies and legal notices, and testifying in administrative hearings as appropriate.
• Other duties as assigned as related to the position (typically 5% - 10%).

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Public health principles including an understanding of strategies that encourage and promote compliance when working with stakeholders.
• Standard work, policies, procedures, tools and activities involved in government organizations;
• State policies and regulations, problem solving, meeting facilitation;
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:

• Excellent oral and written communication skills.
• Interpersonal relationships in relation to working with other staff, managers, and staff from other departments and agencies.
• Database and systems development.
• Use of other computer software or programs to develop presentations for trainings or meetings.
• Establishing priorities; and -Critical thinking and problem solving.

Ability to:

• Organize multiple simultaneous tasks.
• Maintain deadlines.
• Work collaboratively with others to manage schedules for events.
• Learn and maintain a full understanding of relevant statutes and rules.
• Plan and effectively work with Bureau, Division, and Department staff.
• Establish and maintain cooperative relationships with other contacts.
• Analyze situations and systems accurately, and respond effectively and efficiently to yield positive results.
• Adhere to stringent time lines and effectively assist in the implementation of complex systems.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelors in public health or related field and three years of experience with customer service, inspections, and investigations Preference given to applicants with Public Health experience, experience drafting legal notices/testifying, and experience working with IT during development and system testing.

Pre-Employment Requirements:

Driver's License If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.