Agent

Pinkerton; Akron (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Pinkerton is seeking a Security Agent in Ohio (Akron) to protect clients and provide concierge-level security at client locations and events. The role involves de-escalation, incident reporting, and conducting investigations to support safety and crisis planning.

You will manage access control, CCTV reviews, and alarm responses, with travel as required. The position requires a High School Diploma or GED, an OPOTA Armed License, and a Firearm-Bearer Endorsement, and offers a schedule Thursday

Qualifications

• High School Diploma or GED required.
• ],

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

Skills

Customer service

Investigations

Access control

Problem resolution

Cross-cultural communication

Verbal & written communication

Microsoft Office

Education

High School Diploma or GED

OPOTA Armed License

Firearm-Bearer Endorsement

Tools

Microsoft Office

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations. The schedule will be Thursday through Saturday, from 7 AM to 7 PM.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and escalation equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. An OPOTA Armed License and Firearm-Bearer Endorsement are required.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.