Agency Support Coordinator

Fidelity National Financial; Jacksonville (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus eligibility

Insurance (medical/dental/vision)

401(k) match

Employee stock purchase plan

Job summary

Fidelity National Financial in Jacksonville, FL seeks an Agent Support Coordinator to oversee onboarding, monitoring, and maintenance of agency partners. You will review applications, contracts, amendments, and requests, maintain records, and coordinate across departments to meet operational goals.

Strong organizational and communication skills are essential, as is proficiency with Microsoft Office and basic bookkeeping.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Proficiency with Excel and Word.
• Experience with data collection and reporting for business metrics.
• Basic bookkeeping knowledge.

Responsibilities

• Review and process new agency applications, contracts, amendments, and maintenance requests.
• Monitor and maintain agency records for accuracy and compliance.
• Coordinate activities across departments to support objectives.
• Communicate with internal partners and external agency contacts.
• Respond to information requests promptly and professionally.
• Gather, organize, and prepare data for reports and analysis.
• Provide general administrative support and assist with projects.

Skills

Organization & time management

Verbal & written communication

Microsoft Excel

Microsoft Word

Data collection & reporting

Basic bookkeeping

Independent & teamwork

Interest in AI tools

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

National Agency Support Operations is seeking a highly qualified and detail-oriented professional for the Agent Support Coordinator role. This position plays a key role in supporting the department's responsibilities related to the onboarding, monitoring, and ongoing maintenance of both prospective and established agency partners.

Primary responsibilities include reviewing, evaluating, and resolving items associated with new agency applications, contracts, amendments, and maintenance requests. The Agent Support Coordinator will also provide administrative support, coordinate cross-functional activities, communicate with internal and external stakeholders, fulfill information requests, gather and analyze data, prepare reports, and assist with departmental projects and initiatives as needed.

LOCATION

• This role is hybrid based in our Jacksonville, FL office.

DUTIES & RESPONSIBILITIES

• Review and process new agency applications, contracts, amendments, and maintenance requests.
• Monitor and maintain agency records to ensure accuracy and compliance with company standards.
• Coordinate activities and tasks across departments to support operational objectives.
• Communicate effectively with internal business partners and external agency contacts.
• Respond to information requests in a timely and professional manner.
• Collect, organize, and prepare data for reporting and analysis.
• Perform a variety of administrative and office support functions.
• Support department projects and other operational initiatives as assigned.

MINIMUM REQUIREMENTS

• Strong organizational, prioritization, and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Understanding of data collection, organization, and preparation for business reporting.
• Basic bookkeeping and accounting knowledge.
• Ability to work effectively both independently and within a team environment.
• Experience with or demonstrated interest in AI tools and platforms preferred.
• Bachelor's degree preferred, or an equivalent combination of education and experience.

PREFERRED EXPERIENCE

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.