Afternoon Full Time Member Services Representative

Planet Fitness, Inc.; Round Rock (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Financial wellness benefit, MyFlexPay

Free Planet Fitness Black Card Membership

Employee Assistance Program

Paid Time Off (PTO)

Health Insurance Benefits

Job summary

A leading fitness franchise is seeking a front desk Team Player to deliver exceptional customer service and maintain cleanliness at their Round Rock location. Ideal candidates should possess strong customer service skills, a positive attitude, and reliable attendance. This role offers career growth with opportunities to advance to management positions, alongside competitive benefits including a free gym membership and paid time off.

Qualifications

• Able to interact positively and professionally with members and coworkers.
• Background in customer service preferred.
• Must be at least 18 years old.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Assist prospective members with sign-up process.
• Respond to member questions and concerns.

Skills

Exceptional customer service skills

Positive mental attitude

Punctuality and reliability

Diplomacy in interactions

Education

High School diploma/GED

Job description

Overview

Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 150 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here. In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority. That’s why we are following super-strict safety and cleaning protocols.
• Mask up. All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean. We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing. We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY!