Aftermarket Support Engineer II

Nikkiso Cryogenic Industries; North Las Vegas (NV); On-site; USD 95,000 - 130,000; Full time

Job summary

Nikkiso Cryo, Inc., located in North Las Vegas, NV, is seeking an AMS Engineer II to provide technical engineering support for cryogenic pumps across their lifecycle. The role interfaces with Sales, Project Management, Commissioning, and Quality to resolve inquiries, participate in MOC activities, and improve equipment reliability.

The ideal candidate has a Bachelor's in Engineering, 4+ years in design or field work, and familiarity with 3D CAD (SOLIDWORKS preferred). CSWA/FE/EIT preferred.

Qualifications

• Bachelor’s degree in engineering required or equivalent
• 4+ years engineering design and/or field work
• Experience with 3D CAD software; SOLIDWORKS preferred
• CSWA and FE/EIT are preferred qualifications

Responsibilities

• Create, modify, and maintain 3D CAD models, drawings, and related docs.
• Create and revise BOMs within CAD and ERP/MRP systems.
• Perform engineering calculations on pump performance (flow, speed, head).
• Review data and curves to verify design specs are met.
• Support field service, commissioning, and aftermarket activities as needed.

Skills

3D CAD

SOLIDWORKS

Engineering design

Management of Change (MOC)

Root cause analysis

Education

Bachelor’s Degree in Engineering

CSWA: Preferred

FE/EIT: Preferred

Job description

Company Overview

Nikkiso Clean Energy & Industrial Gasesis a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryo, Inc.is a subsidiary of Nikkiso Clean Energy & Industrial Gases and is one of the world’s foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety. As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available.

We are located in North Las Vegas, Nevada, and we offer a full range of submerged pumps for LNG, LPG, LEG, LN2, liquid propylene and many other liquefied gases. With design, production, and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide.

Job Overview

The AMS Engineer II provides technical expertise and engineering support for cryogenic pumpsthroughout their lifecycle. This role serves as a key technical resource for customers and internal teams, including Sales, Project Management, Commissioning, Project Engineering, Design Engineering, Quality, and Manufacturing. Responsibilities include supporting spare parts inquiries, Management of Change (MOC) activities, troubleshooting, warranty investigations, design reviews, field support, and root cause analysis, with a strong emphasis on newly manufactured equipment, installed systems, and aftermarket services.

Responsibilities

Engineering and Design Support

• Create, modify, and maintain 3D CAD models, engineering drawings, and related documentation.

• Create and revise Bills of Materials (BOMs) within CAD and ERP/MRP systems.

• Perform engineering calculations related to pump performance, including flow, speed, and head analyses.

• Review operational data and performance curves to determine whether equipment is operating within design specifications.

• Develop project-specific engineering documentation, including Project Test Procedures,Engineering Reports,and technical evaluations.

Aftermarket Services and Technical Support

• Support the Aftermarket Sales and Project Management teams with spare parts requests, technical inquiries, and Management of Change (MOC) requirements.

• Provide technical guidance to field service and commissioning personnel during equipment installation, startup, maintenance, repair, and troubleshooting activities.

• Assist with field investigations, equipment inspections, and assembly/disassembly activities as required.

• Evaluate equipment and component condition to determine repair, replacement,redesignand disposition recommendations.

Project Engineering and Cross-Functional Collaboration

• Coordination efforts between customers, suppliers, and internal departments to ensure technical requirements are understood and achieved.

• Execute Management of Change (MOC) activities for upgrades and modifications to existing equipment and projects.

• Participate in customer meetings and technical discussions to communicate findings, recommendations, and resolutions to engineering issues.

Warranty, Quality, and Continuous Improvement

• Review warranty claims andrecommendappropriate corrective actions based on technical findings and contractual requirements.

• Conduct Root Cause Analyses (RCA) utilizing structured problem-solving methodologies such as Cause-and-Effect Analysis, "What-If" Logic Trees, Failure Mode and Effects Analysis (FMEA), and other industry-standard techniques.

• Investigate and resolve Non-Conformance Reports (NCRs) related to supplier quality, manufacturing, design, field performance, and engineering calculations.

• Identify and implement workflow, engineering, and process improvements to enhance product reliability, service efficiency, and customer satisfaction.

Pleasenotethisjobdescriptionisnotdesignedtocover orcontainacomprehensivelistingofactivities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Communicate effectively both verbally and in writing
• Experience w/ 3D CAD software, SOLIDWORKS preferred, creating models, assemblies and drawings
• Advanced MS Office Suite Fundamental understanding of centrifugal pumps
• Knowledge and experience in machine design
• Knowledge of industry safety requirements, familiarity with OSHA
• Skilled in time management, prioritizing and managing changing priorities

Experience and Education

• Bachelor’s Degree in Engineering
• 4+ years Engineering Design and/or Engineering Field Work
• CSWA: Preferred
• FE/EIT: Preferred

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experiencelisted.Anequivalentcombinationofeducationand/orexperiencethatprovidesanapplicantwiththelistedknowledge,skillsandabilitiesrequiredtoperformtheessentialdutiesandresponsibilitiesofthejob,may be accepted.

Work Environment and Physical Demands

• In order to perform the duties of this job, the employee may be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.

• Additional hours may be necessary as the workload dictates. This may include weekdays, weekends, nights and/or holidays
• Ability to lift up to 50 lbs
• Candidates must be able to tolerate heights, up to 200 ft (60 meters)
• Job will generally be performed in a shop/office environment, but may require travel to a Client's office, production facility or industrial/construction job site. Conditions will vary at each location, but the conditions listed above will generally apply
• A valid driver’s license is required for travel to customer sites along with the ability to obtain a passport.

IncompliancewiththeAmericanswithDisabilitiesActof 1990,theemployerwillprovidereasonable accommodations to meet the work environmental and physical demands listed above.

Environmental Safety Requirements

• New Employee Safety Training is required by all newly hired employees, including Safety Awareness

• All safety-related training is provided and tracked by the EHS Director

• Job specific training modules deemed necessary by the employee’s Manager or Director will be requiredof allemployeesonanongoingbasis

• Understanding and ability to safely work in a potentially explosive environment.

Employees are required to wear Nikkiso provided PPE as/when needed. PPEs include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearingprotection,hardhatsanddustmasks. FailuretocomplywithNikkisosafetyrequirementswillresultin disciplinary actions, up to and including termination.

IncompliancewiththeAmericanswithDisabilitiesActof 1990,theemployerwillprovidereasonable accommodations to meet the work environmental and physical demands listed above.

EEOC Statement

Nikkiso is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.