Aftermarket & Service Operations Leader

Nordson Corporation; Carlsbad (CA); On-site; USD 130,000 - 165,000; Full time

Job summary

Nordson Electronics Solutions seeks a Senior Manager, Aftermarket & Service Operations to lead strategic execution of the aftermarket business, including field service, customer support, spare parts, and lifecycle solutions. Drive revenue growth, equipment reliability, and world-class customer experience across the installed base.

The role partners with Sales, Engineering, Supply Chain, and Operations to deliver value, shape growth strategies, and build high‑performing service organizations.

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, or related field.
• MBA preferred.
• 10+ years of experience in aftermarket, service operations, customer support, or commercial leadership within capital equipment, industrial manufacturing, automation, or machinery environment.
• 5+ years of leadership experience managing multi‑functional teams.
• Demonstrated success growing aftermarket revenue and service profitability.
• Experience leading field service organizations and customer‑facing teams.
• Experienced in Capital Equipment aftermarkets management.
• Commercially focused, creative, confident, self‑driven and inventive, able to originate complex commercial solutions, yet patient and tenacious as required.
• Able to drive change management within the customer base.
• Excellent communications skills – the ability to listen and to communicate complex commercial solutions confidently.
• Outstanding people‑management, organizational, collaborative, inspirational, analytical, influencing and motivational skills.

Responsibilities

• Develop and execute the aftermarket growth strategy for parts, service, upgrades, retrofits offerings.
• Drive recurring revenue through service contracts, preventive maintenance agreements, and lifecycle service programs.
• Identify opportunities to increase customer retention, equipment uptime, and aftermarket penetration.
• Support annual business planning, forecasting, and budget development.
• Lead field service, technical support, applications support, and service administration teams.
• Ensure effective deployment of technical resources to meet customer requirements.
• Drive continuous improvement of service processes, response times, and service quality.
• Establish and monitor KPIs for safety, productivity, utilization, and customer satisfaction.
• Manage spare parts and service inventory strategies to maximize availability and profitability.
• Collaborate with Supply Chain and Operations to improve fulfillment performance.

Skills

Leadership

Strategic thinking

Communication

People management

Education

Bachelor's degree in Engineering, Business, Operations Management, or related field

MBA preferred

Tools

SAP

ERP

Microsoft Office

C4C

Job description

Nordson Electronics Solutions seeks a Senior Manager, Aftermarket & Service Operations to lead strategic execution of the aftermarket business, including field service, customer support, spare parts, and lifecycle solutions. Drive revenue growth, equipment reliability, and world-class customer experience across the installed base.

The role partners with Sales, Engineering, Supply Chain, and Operations to deliver value, shape growth strategies, and build high‑performing service organizations.