Aftermarket Sales Manager

Allegiance Truck Centers; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and

Life insurance

Paid time off

401(k) with company match

Training & advancement

Job summary

Allegiance Truck Centers in New York seeks an Aftermarket Sales Manager to lead the outside parts and service sales team, develop customer relationships, and drive revenue growth across our parts business. You will collaborate with Parts and Service Managers to hit company objectives and expand markets.

You'll manage about ten sales reps, oversee 750 accounts, and leverage CRM tools to maximize effectiveness while training staff and maintaining high levels of customer satisfaction through

Qualifications

• Requires a high school diploma or GED; college degree preferred but not required.
• Industry knowledge and experience in heavy-duty truck parts and service.
• 3–5 years’ experience in sales, preferably outside parts or service sales.
• Strong knowledge of parts and service product lines.
• Customer-service oriented with excellent communication skills.
• Ability to travel to remote locations.

Responsibilities

• Lead the Outside Parts Sales Team for assigned region.
• Achieve sales targets through consultative customer contacts.
• Improve customer retention and fixed operations coverage.
• Maintain relationships with key internal, customer, and vendor stakeholders.
• Manage, train, and develop outside sales staff to be profitable and effective.
• Promote CRM adoption and use across the team.
• Develop and execute fixed operations, sales and marketing plans.
• Identify potential customers and assist with service and parts needs.
• Collaborate with Parts and Service Managers to meet operating objectives.
• Oversee approximately ten sales representatives and ~750 customer accounts.

Skills

Customer service

Communication

Leadership

Sales

CRM usage

Time management

Analytical skills

Team collaboration

Travel readiness

Education

High school diploma or GED

College degree preferred

Tools

CRM software

Job description

Overview

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've grown through acquisitions and expanded to over 40 locations across ten states. Our team is dynamic and diverse, united by a commitment to prioritize customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we represent brands like International, Hino, Isuzu, and Ford, supporting the Northeast's essential trucking community. Allegiance Trucks is driving the future of trucking.

Benefits

• Competitive starting pay
• Excellent health benefits including Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for continued advancement with additional training

Position Description

The Aftermarket Sales Manager is responsible for managing and procuring service and parts customer accounts. Develop relationships with customers through meetings and ongoing communications, while representing the company’s core values and strategic direction. Lead a dynamic aftermarket outside sales team that effectively engages customers to enhance service and parts revenue and profitability. Work with Parts Managers, Service Managers, and other management in meeting the operating objectives and action items for the Allegiance Trucks Parts business line.

HLAs – High Leverage Activities

• Lead the Outside Parts Sales Team for assigned region at Allegiance Trucks.
• Execute consultative customer contacts designed to achieve financial sales targets.
• Improve customer retention and fixed operations coverage.
• Maintain key internal, customer, and vendor relationships.

Key Responsibilities And Performance Measures

• Work with locations to increase fixed operations customer retention and profitability and identify follow-up or action items.
• Achieve sales objectives by collaborating with locations and customers to grow fixed operations business.
• Manage, monitor, and train all outside sales staff to be profitable, productive, and effective in the market area.
• Manage the sales team with tools such as Elite Extra and Sales-I.
• Provide ongoing training for product knowledge and sales techniques.
• Foster teamwork between outside sales staff and location managers and staff for overall success.
• Lead approximately ten Outside Parts and Service Sales Representatives.
• Manage approximately 750 customer accounts; each of the ten outside sales representatives maintains about 75 accounts.
• Drive utilization and adoption of CRM and other company tools and reports to maximize sales effectiveness.
• Develop and execute fixed operations, sales and marketing plans to achieve company objectives.
• Identify potential customers and assist them with service and parts needs.
• Develop new strategies to reach markets and new customers.
• Demonstrate good judgment and strong communication skills in working with customers to set achievable expectations and profitable deals.
• Address customer needs and issues as they arise; determine key issues and resolutions.
• Routinely review existing customers for expanded service and parts opportunities.
• Lead the assigned outside service and parts sales team to execute a sales strategy that fosters goal achievement and scalable success.
• Maintain current knowledge of the competitive parts and service environment within assigned markets.
• Assist in marketing parts and service departments, including promotions and other marketing efforts.
• Other duties as assigned.

Compensation

The total compensation package for this position typically consists of 70% salary and 30% variable compensation based on growth.

Qualifications And Education

• A high school diploma and/or GED is required. A combination of education, training, or experience that provides the required knowledge, skills and abilities.
• College degree preferred but not required.
• Industry knowledge and experience is required.
• A minimum of three to five years’ experience with heavy-duty truck parts and service in a dealership, fleet, fleet maintenance, or similar environment.
• Three to five years’ experience in sales, preferably outside parts or service sales.
• Strong knowledge of parts and service product lines.
• Customer-service oriented with excellent customer service capability and strong communication skills.
• Strong interpersonal skills and ability to collaborate with customers, employees, and all levels of management.
• Exceptional verbal and written communication skills.
• Ability to foster teamwork and develop a high performing sales team.
• Experience with CRM tools and software; comfortable inputting data into IT systems.
• Strong time management and analytical skills are necessary.
• Ability to travel to remote locations.

Physical And Environmental Conditions

This position is in a typical parts department environment as well as on the road. Mobility of walking, standing and bending is frequent. While performing the duties of this job, the employee is frequently required to sit, talk, listen and use vision or corrected vision. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools or controls; reach with hands and arms and the ability to lift up to 50 pounds occasionally. Travel may be required.

Equal Opportunity

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.